How To Fix XR031 - Account group exchange completed; See message long text (in SAP R/3)

SAP Error Message - Details

• Message type: E = Error

• Message class: XR - CRM Business Partner Data Exchange

• Message number: 031

• Message text: Account group exchange completed; See message long text (in SAP R/3)

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Changes to the account group were successful.

How to fix this error?

Because an account group change is a critical change, general data as
well as business area data for all the customer's business areas must be
checked manually to ensure it is correct.
You must do this in change mode (compare with behavior of the R/3
customer master after changing the account group).
If necessary, all business partner data must be sent to R/3. You can use
CRM transactions CRMM_BUPA_MAP or CRMM_BUPA_SEND to do this.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message XR031 - Account group exchange completed; See message long text (in SAP R/3) ?

  The SAP error message XR031, which states "Account group exchange completed; See message long text," typically occurs in the context of account group changes in the SAP R/3 system. This message is often related to the configuration of account groups in the Financial Accounting (FI) module or the Controlling (CO) module.
  Cause:
  The error message XR031 can be triggered by several factors, including:
  
  
  Account Group Configuration: There may be inconsistencies or issues with the configuration of the account groups. This could involve missing or incorrect settings in the account group definitions.
  
  
  Master Data Issues: If you are trying to change the account group of a master record (like a vendor or customer), there may be existing data that does not comply with the new account group settings.
  
  
  Authorization Issues: The user may not have the necessary authorizations to perform the account group change.
  
  
  Data Inconsistencies: There may be inconsistencies in the data that prevent the system from completing the account group exchange.
  
  
  Solution:
  To resolve the XR031 error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the configuration of the account groups involved. Ensure that all necessary fields and settings are correctly defined.
  Use transaction code OBD4 for account group configuration in FI or OKB9 for CO.
  
  
  
  Review Master Data:
  
  Check the master data records (e.g., vendor, customer) to ensure that they comply with the requirements of the new account group.
  If necessary, update the master data to align with the new account group settings.
  
  
  
  Authorization Check:
  
  Ensure that the user attempting to make the change has the appropriate authorizations. You may need to consult with your SAP security team to verify this.
  
  
  
  Consult Long Text:
  
  The error message suggests checking the long text for more details. You can do this by navigating to the message in the SAP system and viewing the long text for specific guidance on the issue.
  
  
  
  Transaction Logs:
  
  Check transaction logs or system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OBD4 (for account group configuration) and FS00 (for G/L account master data).
  Documentation: Review SAP documentation related to account groups and master data management for best practices and guidelines.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the XR031 error and implement a solution to resolve it.