How To Fix XM270 - Could not determine recipient data

SAP Error Message - Details

• Message type: E = Error

• Message class: XM - XMI interface and SMAPIS messages to XMI log

• Message number: 270

• Message text: Could not determine recipient data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message XM270 - Could not determine recipient data ?

  The SAP error message XM270: "Could not determine recipient data" typically occurs in the context of sending messages or notifications, such as emails or alerts, within the SAP system. This error indicates that the system was unable to find the necessary recipient information to complete the action.
  Causes:
  
  Missing Recipient Data: The recipient's email address or other contact information may not be maintained in the system.
  Incorrect Configuration: The configuration settings for the messaging system (like SAPconnect) may not be set up correctly.
  User Master Data Issues: The user master records may not have the necessary communication data (like email addresses) maintained.
  Authorization Issues: The user may not have the necessary authorizations to access the recipient data.
  Technical Issues: There could be underlying technical issues, such as problems with the mail server or network connectivity.
  
  Solutions:
  
  
  Check Recipient Data:
  
  Ensure that the recipient's email address or contact information is correctly maintained in the user master record (transaction code SU01).
  Verify that the recipient is a valid user in the system.
  
  
  
  Review Configuration:
  
  Check the configuration of SAPconnect (transaction code SCOT) to ensure that the settings for email sending are correctly configured.
  Ensure that the SMTP settings are correctly set up and that the mail server is reachable.
  
  
  
  User Master Data:
  
  Go to transaction SU01 and check the user profile of the intended recipient. Ensure that the email address is filled in the "Address" tab.
  If the recipient is an external user, ensure that their data is correctly maintained in the relevant tables.
  
  
  
  Authorization Check:
  
  Ensure that the user attempting to send the message has the necessary authorizations to access the recipient data.
  
  
  
  Check Logs:
  
  Review the application logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails and see if there are any errors logged there.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes or documentation related to the specific version of SAP you are using for any known issues or patches.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SLG1: Application Log
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.