How To Fix WZ800 - An error has occurred

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 800

• Message text: An error has occurred

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ800 - An error has occurred ?

  SAP Error Message:
  
  WZ800 - An error has occurred
  
  1. Cause:
  The message WZ800 is a generic error message in SAP, often indicating that an unexpected error or exception has occurred during the execution of a workflow or a related process. This message does not provide detailed information by itself but serves as a notification that something went wrong.
  Common causes include:
  
  Workflow runtime errors: Issues in workflow tasks, such as missing or incorrect data, authorization problems, or system inconsistencies.
  Custom code errors: If custom enhancements or user-exits are involved, an unhandled exception might trigger this message.
  System or communication errors: Problems with RFC calls, database inconsistencies, or system resource issues.
  Configuration issues: Missing or incorrect workflow configuration or object links.
  Authorization failures: User lacks necessary permissions to execute a step or access data.
  
  
  2. Solution:
  Since WZ800 is a generic error, the solution involves troubleshooting steps to identify the root cause:
  
  
  Check the detailed error log:
  
  Use transaction SWI1 (Workflow Log) to find the workflow instance that triggered the error.
  Analyze the workflow log for error details, including the step where the error occurred and any associated short dumps or messages.
  
  
  
  Review short dumps:
  
  Use transaction ST22 to check for any ABAP short dumps that occurred at the time of the error.
  
  
  
  Check system logs:
  
  Use transaction SM21 to review system logs for related errors.
  
  
  
  Analyze authorization:
  
  Verify that the user executing the workflow or task has the necessary authorizations.
  
  
  
  Debug the workflow:
  
  If custom code or user-exits are involved, debug the workflow or the ABAP code to identify the exact cause.
  
  
  
  Check configuration:
  
  Verify workflow configuration, task definitions, and object links.
  
  
  
  Consult SAP Notes:
  
  Search SAP Support Portal for notes related to WZ800 or the specific workflow/task involved.
  
  
  
  Reprocess or restart the workflow:
  
  Sometimes, reprocessing the workflow after fixing the root cause resolves the issue.
  
  
  
  
  3. Related Information:
  
  
  Transaction Codes:
  
  SWI1 – Workflow Log
  SWIA – Workflow Administration
  ST22 – ABAP Short Dumps
  SM21 – System Log
  SWU3 – Workflow Customizing (Check and Activate)
  
  
  
  SAP Notes and KBAs:
  
  Since WZ800 is generic, look for notes related to the specific workflow or module.
  
  
  
  Workflow Error Handling:
  
  SAP workflows have error handling mechanisms; ensure they are properly configured to catch and handle exceptions gracefully.
  
  
  
  Documentation:
  
  SAP Help Portal and Workflow Administration guides provide detailed information on troubleshooting workflows.
  
  
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WZ800 - An error has occurred (generic workflow error)
  
  
  Cause
  Workflow runtime error, authorization issue, configuration problem, custom code error
  
  
  Solution
  Check workflow logs (SWI1), short dumps (ST22), system logs (SM21), debug, verify auth
  
  
  Related
  Workflow transactions (SWIA, SWU3), SAP Notes, workflow error handling best practices
  
  
  
  
  If you provide more context (e.g., module, transaction, workflow ID), I can help narrow down the cause and solution further.