How To Fix WZ621 - Attachment &1 could not be added to the mail

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 621

• Message text: Attachment &1 could not be added to the mail

What causes this issue?

An attempt was made to create a mail message with attachments.
Attachment &V1& could not be attached (business object <ZK>SOFM</>,
method <ZK>Attach</>).
The error is probably in the task definition or the workflow
definition, for example in the binding definition of the step in
question.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ621 - Attachment &1 could not be added to the mail ?

  SAP Error Message:
  
  WZ621 Attachment &1 could not be added to the mail
  
  Cause:
  This error occurs when SAP is unable to attach a specified file (denoted by &1) to an outgoing email. The reasons can include:
  
  The attachment file does not exist at the specified location.
  The file path or filename is incorrect or inaccessible.
  Insufficient authorizations to read the file.
  The file is locked or being used by another process.
  The file size exceeds the allowed limit for email attachments.
  Issues with the SAPconnect configuration or mail server connectivity.
  Temporary system or spool issues preventing file access.
  
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Verify the Attachment File:
  
  Check if the file mentioned in the error message actually exists on the application server or the specified path.
  Confirm the file path and filename are correct and accessible.
  
  
  
  Check Authorizations:
  
  Ensure the SAP user or the background job has the necessary authorizations to access the file.
  Check OS-level permissions if the file is on the application server.
  
  
  
  File Usage:
  
  Verify that the file is not locked or opened exclusively by another process.
  
  
  
  File Size:
  
  Confirm the attachment size is within the limits configured in SAP and the mail server.
  
  
  
  SAPconnect and Mail Configuration:
  
  Check the SAPconnect (transaction SCOT) settings for mail sending.
  Verify the mail server connection and settings.
  Look for any errors in the SAPconnect logs.
  
  
  
  Spool and Temporary Files:
  
  Sometimes spool requests or temporary files related to the attachment may be corrupted.
  Try to regenerate the attachment or clear spool requests.
  
  
  
  Check SAP Notes and Support:
  
  Search for relevant SAP Notes that might address known issues with attachments in emails.
  For example, SAP Note 1234567 (example) might provide patches or workarounds.
  
  
  
  
  Related Information:
  
  Transaction SCOT: Used to configure and monitor SAPconnect for email sending.
  Transaction SO10 / SO23: For managing standard texts and attachments.
  SAPconnect Logs: Check for detailed error messages related to mail sending.
  Authorization Objects: S_OSC* for SAPconnect, and OS-level permissions.
  SAP Help Portal: Documentation on SAPconnect and email integration.
  Common SAP Notes: Search SAP Support Portal with the error message or symptom.
  
  
  Summary:
  The error WZ621 indicates SAP cannot add the specified attachment to an outgoing email due to file access or configuration issues. Verify the file existence, permissions, SAPconnect settings, and mail server connectivity to resolve the problem.