How To Fix WZ344 - You cannot complete work item &1 for user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 344

• Message text: You cannot complete work item &1 for user &2

What causes this issue?

You tried to complete work item <(>&<)>1 for user <(>&<)>2, but you do
not have authorization for authorization object S_WF_WI (WI_TYPE = 'W',
TASK_CLASS = <(><<)>task class of the task underlying the work item>,
WFACTVT = '13').

System Response

The system prevents the completion.

How to fix this error?

Please obtain the required authorization from your workflow system
administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ344 - You cannot complete work item &1 for user &2 ?

  SAP Error Message:
  
  WZ344 – "You cannot complete work item &1 for user &2"
  
  Cause:
  This error occurs when a user attempts to complete or process a workflow work item that is not assigned to them or for which they do not have the necessary authorization. Specifically, the work item is intended for a different user (&2), and the current user (&2) is not permitted to complete it.
  Common scenarios include:  
  
  The work item is assigned to another user, and the current user tries to complete it directly.  
  The user lacks the required authorization to act on behalf of the assigned user.  
  The workflow container or task assignment is incorrectly configured, causing assignment mismatches.
  
  
  Solution:
  
  
  Verify Work Item Ownership:
  
  Check who the work item is assigned to. Only the assigned user or an authorized substitute can complete the work item.
  
  
  Use Substitute or Delegate Functionality:
  
  If you need to complete the work item on behalf of another user, ensure that the substitute or delegate user setup is correctly maintained in SAP (transaction SU01 for user master data or via workflow substitution settings).
  
  
  Check Authorizations:
  
  Ensure the user has the necessary authorizations to process the work item. This may involve roles and authorizations related to workflow processing (e.g., authorization object S_WF_WI).
  
  
  Workflow Task Reassignment:
  
  If the work item is incorrectly assigned, the workflow administrator can reassign or forward the work item to the correct user.
  
  
  Use Transaction SWI1 or SWIA:  
  
  Use SWI1 to display work items and verify their status and assignment.  
  Use SWIA to process work items and check if the user can act on them.
  
  
  
  Check Workflow Logs:
  
  Use SWI2_FREQ or SWI2_DIAG to analyze workflow logs and identify assignment issues.
  
  
  
  Related Information:
  
  
  Transaction Codes:  
  
  SWI1 – Work Item Selection  
  SWIA – Work Item Processing  
  SWI2_FREQ – Workflow Log (Frequent)  
  SWI2_DIAG – Workflow Log (Detailed)  
  SU01 – User Maintenance (for substitution/delegation setup)
  
  
  
  Authorization Objects:  
  
  S_WF_WI – Workflow: Work Item  
  S_WF_SUBST – Workflow: Substitution
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow authorization and substitution if the problem persists.
  
  
  
  Summary:
  WZ344 indicates a user is trying to complete a workflow work item not assigned to them. The solution involves verifying assignment, ensuring proper substitution/delegation, checking authorizations, and possibly reassigning the work item. Use workflow transactions and logs to diagnose and resolve the issue.