How To Fix WZ332 - Internal error occurred

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 332

• Message text: Internal error occurred

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ332 - Internal error occurred ?

  SAP Error Message: WZ332 - Internal error occurred
  
  Cause:
  The error message WZ332 Internal error occurred typically indicates that an unexpected internal problem has happened within the SAP system, often related to workflow processing or a specific function module. This error is usually a generic catch-all for an internal inconsistency or exception that the system cannot handle gracefully.
  Common causes include:
  
  Inconsistencies or missing data in workflow container elements.
  Issues with workflow tasks or steps (e.g., missing agents, incorrect binding).
  Problems in custom code or user-exits called during workflow processing.
  System inconsistencies or database errors during workflow execution.
  Authorization or system environment issues affecting workflow runtime.
  
  
  Solution:
  To resolve the WZ332 Internal error occurred message, follow these steps:
  
  
  Check the Workflow Log:
  
  Use transaction SWI1 or SWI2_DIAG to analyze the workflow log for the affected workflow instance.
  Identify the step or task where the error occurred.
  Look for detailed error messages or dumps linked to the workflow.
  
  
  
  Analyze Short Dumps:
  
  Check transaction ST22 for any ABAP short dumps generated at the time of the error.
  The dump will provide detailed technical information about the root cause.
  
  
  
  Review Workflow Container and Binding:
  
  Verify that all required container elements are correctly filled and bound.
  Check if agents (users or roles) are correctly assigned to the workflow tasks.
  
  
  
  Check Custom Code:
  
  If the workflow involves custom function modules, methods, or user-exits, review the code for exceptions or errors.
  Debug the workflow step if necessary.
  
  
  
  Authorization and System Checks:
  
  Ensure that the user executing the workflow has the necessary authorizations.
  Check system logs (SM21) for related system errors.
  
  
  
  SAP Notes and Support:
  
  Search for SAP Notes related to message WZ332 or the specific workflow template/task.
  Apply any relevant patches or corrections.
  
  
  
  Restart or Reprocess Workflow:
  
  Sometimes, restarting the workflow or reprocessing the failed step can resolve transient issues.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1 – Workflow Log
  SWI2_DIAG – Workflow Diagnosis
  ST22 – ABAP Short Dumps
  SM21 – System Log
  
  
  
  SAP Notes:
  
  Check SAP Support Portal for notes referencing WZ332 or workflow internal errors.
  
  
  
  Common Workflow Issues:
  
  Missing or incorrect container data.
  Agent determination failures.
  Authorization problems.
  Custom code exceptions.
  
  
  
  
  Summary:
  WZ332 Internal error occurred is a generic workflow-related internal error in SAP. The resolution involves analyzing workflow logs, short dumps, container data, and custom code to identify the root cause. Ensuring correct workflow configuration and applying SAP Notes usually resolves the issue.
  If you provide more context (e.g., workflow template, transaction, or dump details), I can help with a more specific diagnosis.