How To Fix WZ308 - Agent assignment could not be checked

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 308

• Message text: Agent assignment could not be checked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WZ308 - Agent assignment could not be checked ?

  Certainly! Here's a detailed explanation regarding the SAP error message WZ308: Agent assignment could not be checked:
  
  SAP Error Message: WZ308 - Agent assignment could not be checked
  
  Cause:
  The error WZ308 typically occurs in SAP Workflow when the system is unable to verify or determine the agent (user or organizational unit) responsible for a particular workflow step or task. This can happen due to several reasons:
  
  Agent Determination Issue: The workflow step is configured to determine an agent, but the determination rule or method fails or returns no valid agent.
  Missing or Incorrect Organizational Data: The organizational assignment or user master data required for agent determination is missing or incorrect.
  Authorization Problems: The system user executing the workflow does not have sufficient authorization to read the agent assignment or organizational data.
  Inactive or Locked Agents: The agent assigned is inactive, locked, or does not exist in the system.
  Incorrect Workflow Configuration: The workflow step or container elements are not properly configured, leading to failure in agent resolution.
  
  
  Solution:
  To resolve the WZ308 error, follow these steps:
  
  
  Check Agent Determination Rules:
  
  Review the workflow step where the error occurs.
  Verify the agent assignment method (e.g., fixed user, organizational unit, rule-based).
  If a rule is used, test the rule separately (using transaction SWI1 or SWI2_DIAG) to ensure it returns a valid agent.
  
  
  
  Verify Organizational Data:
  
  Check the organizational management (OM) data for the agents.
  Ensure that the users or organizational units assigned as agents exist and are active.
  Use transaction PPOME or PO13 to check organizational units and positions.
  
  
  
  Check User Master Data:
  
  Verify that the user master records (transaction SU01) for the agents are active and not locked.
  Confirm that the users have the necessary roles and authorizations.
  
  
  
  Check Authorizations:
  
  Ensure that the workflow container and the user executing the workflow have the necessary authorizations to read organizational data and user information.
  Use transaction SU53 after the error occurs to check for missing authorizations.
  
  
  
  Review Workflow Configuration:
  
  Check the workflow container elements and ensure that the data required for agent determination is correctly passed.
  Validate that the workflow step is correctly linked to the agent assignment.
  
  
  
  Test the Workflow:
  
  Use transaction SWUS or SWI1 to simulate or test the workflow step and agent assignment.
  Check the workflow log for detailed error messages.
  
  
  
  Check for SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes related to WZ308.
  Apply any recommended patches or corrections.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1 - Workflow log display
  SWI2_DIAG - Workflow diagnosis
  SWUS - Workflow test tool
  SU01 - User maintenance
  PPOME - Organizational management
  PO13 - Maintain organizational units
  SU53 - Authorization check
  
  
  
  SAP Help and Documentation:
  
  SAP Workflow documentation on agent determination.
  SAP Notes related to workflow errors.
  
  
  
  Common Scenarios:
  
  Workflow steps with dynamic agent determination (e.g., based on organizational hierarchy).
  Workflows triggered by HR events where organizational data is critical.
  
  
  
  
  If you provide more context (e.g., workflow type, step configuration), I can help with more specific guidance.