How To Fix WZ228 - Process info for work item & cannot be displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 228

• Message text: Process info for work item & cannot be displayed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WZ228 - Process info for work item & cannot be displayed ?

  SAP Error Message:
  
  WZ228 - Process info for work item & cannot be displayed
  
  Cause:
  This error occurs when the system is unable to display the process information for a specific workflow work item. The ampersand (&) in the message is a placeholder for the work item ID. The main reasons include:
  
  The work item no longer exists or has been deleted.
  The user does not have sufficient authorization to view the work item.
  The workflow container or related data is corrupted or incomplete.
  The workflow runtime environment is inconsistent or the workflow log is missing.
  The work item is in an inconsistent state or has been processed already and removed from the active list.
  
  
  Solution:
  To resolve the issue, consider the following steps:
  
  
  Check Work Item Existence:
  
  Use transaction SWI1 (Work Item Selection) or SWI5 (Work Item Display) to verify if the work item ID exists.
  If the work item is missing, it might have been deleted or completed.
  
  
  
  Check Authorizations:
  
  Ensure the user has the necessary authorizations to display the work item.
  Check authorization objects like S_WF_WI (Workflow: Work Item) and S_WF_WI2 (Workflow: Work Item - Display).
  Use transaction SU53 after the error to see missing authorizations.
  
  
  
  Check Workflow Logs:
  
  Use transaction SWI1 or SWI2_FREQ to check workflow logs and statuses.
  If logs are missing or incomplete, investigate workflow runtime issues.
  
  
  
  Rebuild or Reset Workflow Runtime:
  
  Sometimes inconsistencies in the workflow runtime environment cause this error.
  Use transaction SWU_OBUF to rebuild the workflow buffer.
  Restart the workflow runtime environment if necessary.
  
  
  
  Check for Workflow Inconsistencies:
  
  Use transaction SWI2_DIAG to diagnose workflow inconsistencies.
  Correct any inconsistencies found.
  
  
  
  Check for SAP Notes:
  
  Search SAP Support Portal for notes related to message WZ228.
  Apply any relevant patches or corrections.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1 - Work Item Selection
  SWI5 - Work Item Display
  SWI2_FREQ - Workflow Log
  SWI2_DIAG - Workflow Diagnosis
  SWU_OBUF - Rebuild Workflow Buffer
  SU53 - Authorization Check
  
  
  
  Authorization Objects:
  
  S_WF_WI - Workflow: Work Item
  S_WF_WI2 - Workflow: Work Item - Display
  
  
  
  SAP Notes:
  
  Check SAP Notes for any known bugs or patches related to workflow display issues.
  
  
  
  
  Summary:
  The error WZ228 indicates that the system cannot display the process information for a workflow work item, usually due to missing work item data, authorization issues, or workflow runtime inconsistencies. Verify the existence of the work item, check user authorizations, diagnose workflow inconsistencies, and rebuild the workflow buffer if necessary. Always check for relevant SAP Notes for fixes or updates.