How To Fix WY098 - Customer & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WY - Supplier Master

• Message number: 098

• Message text: Customer & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WY098 - Customer & does not exist ?

  SAP Error Message:
  
  WY098 - Customer & does not exist
  
  Cause:
  This error occurs when the system tries to reference a customer master record that does not exist in the database. The placeholder "&" in the message is replaced by the customer number that the system attempted to find but could not locate.
  Common scenarios include:  
  
  The customer number entered in a transaction or master data is incorrect or mistyped.  
  The customer master record has not been created yet in the system.  
  The customer number exists but in a different company code or sales area, and the current context does not have access to it.  
  Data inconsistencies or missing synchronization between modules (e.g., SD and FI).
  
  
  Solution:
  
  
  Verify Customer Number:
  
  Check the customer number entered in the transaction or master data. Ensure it is correct and complete.
  
  
  Check Customer Master Data:
  
  Use transaction codes like:  
  
  XD03 (Display Customer - Sales Area)  
  FD03 (Display Customer - Accounting)
  
  to verify if the customer exists in the system.
  
  
  
  Create Customer Master Record if Missing:
  
  If the customer does not exist, create the customer master record using:  
  
  XD01 (Create Customer - Sales Area)  
  FD01 (Create Customer - Accounting)
  
  
  
  Check Sales Area and Company Code:
  
  Ensure the customer master record exists for the relevant sales area and company code. Sometimes the customer exists but not for the specific sales area or company code being used.
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access the customer master data.
  
  
  Data Consistency Checks:
  
  Run consistency checks or reports to identify any data inconsistencies between modules.
  
  
  
  Related Information:
  
  Transaction Codes: XD01, XD03, FD01, FD03  
  Tables:  
  
  KNA1 (General Data)  
  KNVV (Sales Data)  
  KNB1 (Company Code Data)  
  
  
  Modules: Sales and Distribution (SD), Financial Accounting (FI)  
  Notes: Sometimes this error can appear during order processing, billing, or payment processing if the customer master data is incomplete or missing.
  
  
  Summary:
  
  The error WY098 indicates that the system cannot find the specified customer master record. Verify the customer number, check if the customer exists in the system for the relevant sales area and company code, and create the customer master record if necessary.