How To Fix WXPB254 - There is no customer scenario with status active/saved

SAP Error Message - Details

• Message type: E = Error

• Message class: WXPB - MAP Messages: SAP R/3 Enterprise Add-On

• Message number: 254

• Message text: There is no customer scenario with status active/saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WXPB254 - There is no customer scenario with status active/saved ?

  SAP Error Message:
  
  WXPB254 – There is no customer scenario with status active/saved
  
  Cause:
  This error occurs when the system cannot find any customer scenario that is either active or saved for the process or transaction you are trying to execute. In SAP, a "customer scenario" typically refers to a customized or configured scenario in modules like SAP CRM, SAP BRFplus, or other business process frameworks where scenarios define specific business logic or process flows.
  Common reasons include:  
  
  No scenario has been created or maintained for the relevant business process.  
  The existing scenarios are not set to Active or Saved status (e.g., they might be in Draft or Inactive status).  
  The scenario is not assigned or linked properly to the relevant business object or transaction.  
  Authorization or system inconsistencies preventing the scenario from being recognized.
  
  
  Solution:
  
  
  Check Scenario Maintenance:
  
  Go to the relevant scenario maintenance transaction or customizing path (depending on the module, e.g., SAP CRM Web UI, BRFplus workbench, or IMG customizing).
  Verify if there is any scenario created for the business process in question.
  
  
  
  Activate or Save the Scenario:
  
  If scenarios exist but are not active, open them and set their status to Active or Saved.
  Save and activate the scenario to make it available for processing.
  
  
  
  Create a New Scenario (if none exists):
  
  If no scenario exists, create a new one according to your business requirements.
  Ensure it is saved and activated.
  
  
  
  Check Scenario Assignment:
  
  Verify that the scenario is correctly assigned to the relevant business object, transaction, or process step.
  This might involve checking configuration tables or customizing settings.
  
  
  
  Check Authorizations:
  
  Ensure that the user executing the transaction has the necessary authorizations to access the scenario.
  
  
  
  Transport and System Consistency:
  
  If scenarios were recently transported from another system, verify that the transport was successful and all dependencies are met.
  
  
  
  
  Related Information:
  
  Modules Involved: SAP CRM, SAP BRFplus, SAP Process Integration, or any module using scenario-based configurations.  
  Transactions/Tools:  
  
  BRFplus Workbench (for business rules and scenarios)  
  CRM Web UI or Scenario Maintenance transactions  
  SPRO customizing paths related to scenario configuration  
  
  
  SAP Notes: Search SAP Support Portal for notes related to message WXPB254 for module-specific fixes or patches.  
  Logs and Traces: Check application logs (transaction SLG1) or system logs (SM21) for additional error details.
  
  
  Summary:
  The error WXPB254 indicates that the system cannot find an active or saved customer scenario for the process. To resolve it, ensure that the relevant scenario exists, is properly configured, saved, and activated. Also, verify scenario assignments and user authorizations.
  
  If you provide the specific SAP module or context where this error occurs, I can give more tailored instructions.