How To Fix WV666 - Customer &1 is blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: WV - Messages about Sales Price Calculation

• Message number: 666

• Message text: Customer &1 is blocked; see long text

What causes this issue?

You want to display or change master data related to a customer. The
master data for the customer may include personal data and is blocked.

System Response

The system does not display any data related to the customer to protect
personal data, and you cannot change data for this customer.

How to fix this error?

If you are sure that you want to display or change data related to the
customer, use transaction BUP_REQ_UNBLK to request unblocking. Ensure
that this is compliant with your organization's policies.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WV666 - Customer &1 is blocked; see long text ?

  The SAP error message WV666 indicates that a customer is blocked from processing transactions. This can occur in various contexts, such as sales orders, deliveries, or billing. The message typically suggests that the customer account has been flagged for some reason, preventing further transactions.
  Cause:
  
  
  Customer Blocked Status: The customer may be blocked due to various reasons, such as:
  
  Payment issues (e.g., overdue invoices).
  Credit limit exceeded.
  Manual blocking by a user or administrator.
  Blocked for specific transactions (e.g., sales, deliveries).
  
  
  
  Credit Management Settings: If your organization uses SAP Credit Management, the customer's credit status may be affecting their ability to transact.
  
  
  Master Data Issues: There may be issues with the customer master data that need to be resolved.
  
  
  Solution:
  
  
  Check Customer Status:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data).
  Check the status of the customer in the "Status" tab. Look for any blocks that may be in place.
  
  
  
  Review Credit Management:
  
  If using SAP Credit Management, check the customer's credit limit and outstanding invoices.
  You can use transaction code FD32 to review and adjust the credit limit if necessary.
  
  
  
  Unblock the Customer:
  
  If the customer is blocked for sales or deliveries, you can unblock them by changing the status in the customer master data.
  Ensure that any underlying issues (like overdue payments) are addressed before unblocking.
  
  
  
  Consult Long Text:
  
  The error message WV666 often has a long text that provides additional context. You can view this by clicking on the message or using transaction code SE91 to look up the message.
  
  
  
  Contact Finance or Sales Team:
  
  If you are unsure why the customer is blocked, consult with your finance or sales team for further insights.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  VD03: Display Customer (Sales Area Data)
  FD32: Change Customer Credit Management
  SE91: Message Class for Error Messages
  
  
  
  Documentation: Refer to SAP Help documentation for more details on customer master data management and credit management.
  
  
  User Roles: Ensure that you have the necessary authorizations to view and modify customer data.
  
  
  By following these steps, you should be able to identify the cause of the WV666 error and take appropriate action to resolve it.