How To Fix WU2032 - Campaign ID for higher-level promotion &1 cannot be found

SAP Error Message - Details

• Message type: E = Error

• Message class: WU2 - Promotion management messages

• Message number: 032

• Message text: Campaign ID for higher-level promotion &1 cannot be found

What causes this issue?

You want to activate or de-activate sales prices or discounts for a
promotion with a higher-level promotion that was created from a
multichannel campaign. If the higher-level promotion in SAP ERP is
created from a multichannel campaign in SAP CRM, it should have a
campaign GUID. During price activation, the SAP ERP system attempts to
retrieve the campaign ID associated with the campaign GUID from table
<LB>CMPB_MAP</>. The attempt to get the campaign ID from the campaign
GUID can fail for the following reasons:
The campaign GUID of the higher-level promotion is not in table <LB>
CMPB_MAP</>.
The campaign ID associated with the campaign GUID is empty.

System Response

The SAP ERP system prevents the price activation or de-activation
process from occurring.

How to fix this error?

Identify whether the activation or de-activation process has failed due
to the campaign GUID or the campaign ID as follows:
In the data browser (SE16) of table <LB>WAKH</>, retrieve the campaign
GUID (<LB>CGPL_GUID</>) of the higher-level promotion.
In the data browser (SE16) of table <LB>CMPB_MAP</>, enter the campaign
GUID (<LB>CGPL_GUID</>) in the <LS>Campaign</> field.
If there is no matching entry in <LB>CMPB_MAP</>, see SAP Note 1238459.
If there is a matching entry, but <LB>CMPGN_ID</> is empty, see SAP Note
1627368.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WU2032 - Campaign ID for higher-level promotion &1 cannot be found ?

  The SAP error message WU2032 indicates that the system cannot find a Campaign ID for a higher-level promotion. This typically occurs in the context of SAP's promotion management or marketing modules, where campaigns and promotions are linked hierarchically.
  Cause:
  
  Missing Campaign ID: The specified Campaign ID does not exist in the system or has been deleted.
  Incorrect Configuration: The configuration for the promotion may not be set up correctly, leading to the inability to link to the higher-level campaign.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the database or issues with the promotion hierarchy.
  Authorization Issues: The user may not have the necessary permissions to access the campaign data.
  
  Solution:
  
  Verify Campaign ID: Check if the Campaign ID specified in the error message exists in the system. You can do this by navigating to the relevant transaction (e.g., using transaction codes like WAK1 for promotions) and searching for the Campaign ID.
  Check Configuration: Ensure that the promotion and campaign configurations are set up correctly. This includes verifying that the higher-level promotion is properly defined and linked to the campaign.
  Data Consistency Check: Run consistency checks on the promotion and campaign data to identify any discrepancies. This may involve checking for orphaned records or missing links in the hierarchy.
  User Authorization: Ensure that the user encountering the error has the necessary authorizations to view and manage the campaigns and promotions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on managing campaigns and promotions, as well as troubleshooting common issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as WAK1 (for promotions) and WAK2 (for campaign management).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide insights into specific bugs or configuration tips.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the root cause of the WU2032 error and implement a solution.