How To Fix WU747 - &3: Entry &1 &2 not on the database - processing not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: WU - Promotion management messages

• Message number: 747

• Message text: &3: Entry &1 &2 not on the database - processing not possible

What causes this issue?

The data that was transferred should reflect the current status of the
promotion on the database. However, it differs from the actual data on
the database.
No entry was found on the database for entry &V1& &V2& of parameter
&V3&.

System Response

Processing of the promotion is not possible. No changes are written to
the database.

How to fix this error?

To avoid inconsistencies on the database, processing of the promotion
must be carried out on the basis of the current data on the database.
Read the current data from the database using method
"Promotion.GetDetail" and repeat processing using the current data.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WU747 - &3: Entry &1 &2 not on the database - processing not possible ?

  The SAP error message WU747 typically indicates that a specific entry (identified by the parameters &1 and &2) is not found in the database, which prevents the processing of the request. This error can occur in various contexts, such as during data processing, report generation, or when trying to access specific records.
  Cause:
  
  Missing Data: The most common cause is that the entry you are trying to access does not exist in the database. This could be due to data not being created, deleted, or archived.
  Incorrect Input: The parameters provided (like &1 and &2) may be incorrect or not matching any existing records.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing data.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view certain entries, leading to the perception that they do not exist.
  
  Solution:
  
  Verify Data Existence: Check the database or relevant tables to confirm whether the entry with the specified identifiers exists. You can use transaction codes like SE16 or SE11 to look up the relevant tables.
  Check Input Parameters: Ensure that the parameters you are using to access the data are correct. Double-check for typos or incorrect values.
  Data Recovery: If the data was deleted or lost, you may need to restore it from a backup or recreate it if possible.
  Review Authorizations: Ensure that the user has the necessary permissions to access the data. You may need to consult with your SAP security team.
  Consult Logs: Check system logs or application logs for more detailed error messages that might provide additional context about the issue.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SE16 (Data Browser), SE11 (Data Dictionary), and ST22 (Dump Analysis) for troubleshooting.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to the specific module or functionality you are working with, as it may provide insights into common issues and resolutions.
  
  By following these steps, you should be able to diagnose and resolve the WU747 error in your SAP system.