How To Fix WU738 - Sales organization & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WU - Promotion management messages

• Message number: 738

• Message text: Sales organization & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WU738 - Sales organization & does not exist ?

  The SAP error message WU738 indicates that the specified sales organization does not exist in the system. This error typically occurs when trying to create or modify sales documents, such as sales orders, quotations, or contracts, and the system cannot find the sales organization specified in the transaction.
  Cause:
  
  Incorrect Sales Organization Code: The sales organization code entered in the transaction may be incorrect or misspelled.
  Sales Organization Not Defined: The sales organization may not be defined in the system. This can happen if it has not been created or if it has been deleted.
  Data Inconsistency: There may be inconsistencies in the master data, such as customer master records or material master records, where the sales organization is not properly assigned.
  Authorization Issues: The user may not have the necessary authorizations to access the specified sales organization.
  
  Solution:
  
  Verify Sales Organization Code: Check the sales organization code entered in the transaction for any typos or errors. Ensure that it matches the codes defined in the system.
  Check Configuration: 
  
  Go to the SAP Customizing Implementation Guide (SPRO) and navigate to Sales and Distribution > Master Data > Sales Organization to verify if the sales organization is defined.
  If it is not defined, you may need to create it.
  
  
  Check Master Data: Ensure that the sales organization is correctly assigned in the relevant master data records (e.g., customer master, material master).
  Authorization Check: Ensure that the user has the necessary authorizations to access the sales organization. This can be checked with the help of a system administrator.
  Consult with SAP Support: If the issue persists after checking the above points, it may be necessary to consult with SAP support or your internal SAP team for further investigation.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like OVX5 to check the sales organization settings or VD03 to view customer master data.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to sales organizations.
  Documentation: Refer to SAP documentation for Sales and Distribution (SD) module for detailed information on configuring sales organizations.
  
  By following these steps, you should be able to identify and resolve the issue related to the WU738 error message in SAP.