How To Fix WU594 - Sending of individual messages not permitted in the promotion

SAP Error Message - Details

• Message type: E = Error

• Message class: WU - Promotion management messages

• Message number: 594

• Message text: Sending of individual messages not permitted in the promotion

What causes this issue?

In message determination, the shipping time for plant &V2& and message
type &V1& is set as "Immediately". This is not permitted in promotion
announcement, as messages are bundled before being sent.

System Response

INCLUDE ISR_VERARBEITUNG OBJECT DOKU ID TX

How to fix this error?

Change the shipping time in the message record for message type &V1&
and plant &V2&, or the distribution chain concerned, and then execute
the announcement again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WU594 - Sending of individual messages not permitted in the promotion ?

  The SAP error message WU594, which states "Sending of individual messages not permitted in the promotion," typically occurs in the context of SAP Promotion Management or SAP Marketing Cloud when trying to send individual messages (like emails or notifications) during a promotion process that is not configured to allow such actions.
  Cause:
  
  Promotion Configuration: The promotion might be set up in a way that restricts sending individual messages. This could be due to settings that only allow bulk messaging or predefined communication methods.
  User Permissions: The user attempting to send the message may not have the necessary permissions to send individual messages within the promotion context.
  System Settings: There may be system-wide settings or configurations that prevent individual messages from being sent during promotions.
  
  Solution:
  
  Check Promotion Settings: Review the configuration of the promotion in SAP. Ensure that the settings allow for individual messages to be sent. This may involve adjusting the promotion type or communication settings.
  User Roles and Permissions: Verify that the user has the appropriate roles and permissions to send individual messages. If not, you may need to adjust the user’s role or consult with your SAP administrator.
  Consult Documentation: Refer to the SAP documentation or help resources for Promotion Management to understand the specific requirements and configurations needed for sending individual messages.
  System Configuration: If the issue persists, it may be necessary to check with your SAP Basis or technical team to ensure that there are no system-wide restrictions or configurations that are causing this error.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Training and Documentation: Consider reviewing training materials or documentation related to SAP Promotion Management to better understand the functionalities and limitations regarding messaging.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.