How To Fix WU396 - No promotion exists for the data entered

SAP Error Message - Details

• Message type: E = Error

• Message class: WU - Promotion management messages

• Message number: 396

• Message text: No promotion exists for the data entered

What causes this issue?

No promotions were determined for the data entered. The system only
checks promotions for which the plant groups have been expanded, i.e.
at least one subsequent processing function has been carried out.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WU396 - No promotion exists for the data entered ?

  The SAP error message WU396 ("No promotion exists for the data entered") typically occurs in the context of promotions or pricing conditions in SAP, particularly in modules like Sales and Distribution (SD) or Customer Relationship Management (CRM). This error indicates that the system could not find a valid promotion or pricing condition that matches the data you have entered.
  Causes:
  
  Missing Promotion Data: The promotion you are trying to apply may not be set up in the system for the specific customer, product, or time period.
  Incorrect Data Entry: There may be an error in the data you entered, such as incorrect customer number, product code, or promotion code.
  Inactive Promotions: The promotion might exist but is currently inactive or not valid for the date range you are trying to use.
  Configuration Issues: There may be issues with the configuration of the promotion in the system, such as missing condition records.
  Authorization Issues: The user may not have the necessary authorizations to access the promotion data.
  
  Solutions:
  
  Check Promotion Setup: Verify that the promotion is correctly set up in the system. Check the promotion validity dates, customer eligibility, and product applicability.
  Review Data Entry: Double-check the data you entered for any typos or incorrect values. Ensure that you are using the correct customer and product codes.
  Activate Promotions: If the promotion is inactive, you may need to activate it or create a new promotion that meets your requirements.
  Consult Configuration: Work with your SAP configuration team to ensure that the promotion conditions are correctly configured and that the necessary condition records exist.
  User Authorizations: Ensure that the user has the appropriate authorizations to access the promotion data. If necessary, consult with your SAP security team.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VK11 (Create Condition), VK12 (Change Condition), or VK13 (Display Condition) to manage pricing conditions and promotions.
  Documentation: Refer to SAP documentation or help files for detailed information on setting up promotions and pricing conditions.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the WU396 error and implement a solution.