How To Fix WTY_VS013 - Warranty claims from authorizer & are checked with special care

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY_VS - Output of Rule Engine for Warranty (Val./Subst.)

• Message number: 013

• Message text: Warranty claims from authorizer & are checked with special care

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY_VS013 - Warranty claims from authorizer & are checked with special care ?

  The SAP error message WTY_VS013 indicates that warranty claims are being processed with special care and require additional attention from the authorizer. This message typically arises in the context of warranty management within SAP, particularly when dealing with warranty claims that need to be validated or approved.
  Cause:
  
  Authorization Issues: The user attempting to process the warranty claim may not have the necessary authorization to approve or finalize the claim.
  Claim Validation: The system may have detected that the warranty claim requires special validation due to specific criteria, such as high-value claims or claims that deviate from standard processing rules.
  Incomplete Information: The warranty claim may be missing critical information or documentation that is required for processing.
  Configuration Settings: The system may be configured to flag certain types of claims for additional scrutiny based on business rules.
  
  Solution:
  
  Check Authorizations: Ensure that the user has the appropriate authorizations to process warranty claims. This may involve reviewing user roles and permissions in the SAP system.
  Review Claim Details: Verify that all necessary information and documentation are included in the warranty claim. This may involve checking for missing fields or attachments.
  Consult Configuration: Review the configuration settings related to warranty management in SAP. This may involve checking the rules that trigger special care for certain claims.
  Engage with Authorizers: If the claim requires special attention, it may need to be escalated to a designated authorizer or manager who can review and approve the claim.
  Training and Guidelines: Ensure that users involved in warranty claims processing are trained on the procedures and guidelines for handling claims that require special care.
  
  Related Information:
  
  SAP Documentation: Refer to SAP Help documentation for warranty management to understand the specific configurations and processes involved.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW51 (Create Warranty Claim) or IW52 (Change Warranty Claim) to navigate the warranty management module effectively.
  Support Notes: Check SAP Support Portal for any relevant notes or updates related to the WTY_VS013 error message, as there may be patches or updates that address specific issues.
  User Community: Engage with SAP user communities or forums to share experiences and solutions related to warranty claims processing.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the WTY_VS013 error and process warranty claims effectively.