How To Fix WTY_CTR123 - Claim &1 not found in archive

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY_CTR - Control Logic and Action Control for Consistency Checks

• Message number: 123

• Message text: Claim &1 not found in archive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY_CTR123 - Claim &1 not found in archive ?

  The SAP error message WTY_CTR123: Claim &1 not found in archive typically occurs in the context of warranty claims processing. This error indicates that the system is unable to locate a specific warranty claim in the archive, which can happen for several reasons.
  Causes:
  
  
  Claim Not Archived: The claim you are trying to access may not have been archived yet. This can happen if the claim is relatively new or if the archiving process has not been executed for that particular claim.
  
  
  Incorrect Claim Number: The claim number you are using may be incorrect or mistyped, leading the system to search for a non-existent entry.
  
  
  Archiving Issues: There may be issues with the archiving process itself, such as incomplete archiving jobs or problems with the archive files.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access archived data.
  
  
  Database Issues: There could be issues with the database where the archived data is stored, such as corruption or connectivity problems.
  
  
  Solutions:
  
  
  Verify Claim Number: Double-check the claim number you are using to ensure it is correct. Make sure there are no typographical errors.
  
  
  Check Archiving Status: Confirm whether the claim has been archived. You can do this by checking the archiving logs or the status of the archiving job in the SAP system.
  
  
  Run Archiving Jobs: If the claim has not been archived, you may need to run the relevant archiving jobs to archive the claim data.
  
  
  Check Authorizations: Ensure that you have the necessary authorizations to access archived claims. If not, contact your system administrator to grant the required permissions.
  
  
  Consult with Basis Team: If you suspect there are issues with the archiving process or the database, consult with your SAP Basis team to investigate and resolve any underlying issues.
  
  
  Review SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  Related Information:
  
  Archiving Process: Understand the archiving process in SAP, including how and when data is archived, and the importance of maintaining archived data.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration) to manage archiving processes.
  Documentation: Review SAP documentation related to warranty claims and archiving to better understand the context of the error.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.