How To Fix WTY_CTR010 - No claim type entered in warranty claim


SAP Error Message - Details

  • Message type: E = Error

  • Message class: WTY_CTR - Control Logic and Action Control for Consistency Checks

  • Message number: 010

  • Message text: No claim type entered in warranty claim

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  • Self-Explanatory Message

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Smart SAP Assistant

  • What is the cause and solution for SAP error message WTY_CTR010 - No claim type entered in warranty claim ?

    The SAP error message WTY_CTR010 indicates that no claim type has been entered in a warranty claim. This error typically arises when a user attempts to create or process a warranty claim without specifying the necessary claim type, which is essential for the system to understand how to handle the claim.

    Cause:

    1. Missing Claim Type: The primary cause of this error is that the claim type field is left blank when creating or processing a warranty claim.
    2. Configuration Issues: There may be issues with the configuration of warranty claim types in the SAP system, leading to the inability to select or enter a claim type.
    3. User Input Error: The user may have overlooked entering the claim type due to oversight or misunderstanding of the required fields.

    Solution:

    1. Enter Claim Type: Ensure that the claim type is entered in the relevant field when creating or processing the warranty claim. This is usually a mandatory field.
    2. Check Configuration: If the claim type is not available for selection, check the configuration settings in the SAP system to ensure that claim types are properly defined and active.
      • Navigate to the warranty claim configuration settings in the SAP system (usually found in the customizing settings under Warranty Management).
      • Verify that the claim types are set up correctly and are assigned to the relevant warranty objects.
    3. User Training: Provide training or documentation to users to ensure they understand the importance of entering the claim type and how to do it correctly.
    4. System Validation: Implement validation checks in the system to prevent users from submitting warranty claims without a claim type.

    Related Information:

    • SAP Documentation: Refer to the official SAP documentation for warranty management to understand the configuration and usage of claim types.
    • Transaction Codes: Familiarize yourself with relevant transaction codes such as:
      • IW51: Create Warranty Claim
      • IW52: Change Warranty Claim
      • IW53: Display Warranty Claim
    • Support Notes: Check SAP Support Portal for any relevant notes or updates regarding warranty claim processing and error messages.
    • User Roles: Ensure that users have the appropriate roles and permissions to access and modify warranty claims.

    By addressing the missing claim type and ensuring proper configuration and user training, you can resolve the WTY_CTR010 error effectively.

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