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How To Fix WTY808 - Customer &1 does not exist


SAP Error Message - Details

  • Message type: E = Error

  • Message class: WTY - Warranty processing

  • Message number: 808

  • Message text: Customer &1 does not exist

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



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Smart SAP Assistant

  • What is the cause and solution for SAP error message WTY808 - Customer &1 does not exist ?

    Certainly! Here's detailed information about the SAP error message WTY808: Customer &1 does not exist:


    Error Message

    WTY808: Customer &1 does not exist

    • &1 is a placeholder for the customer number that the system could not find.

    Cause

    This error occurs when the system tries to reference a customer number that is not found in the customer master data. Possible reasons include:

    • The customer number does not exist in the system.
    • The customer master record has been deleted or archived.
    • The customer number was entered incorrectly (typo or wrong number).
    • The customer master data is not maintained in the relevant company code or sales area.
    • The customer master data is not replicated or synchronized properly in the system (in case of distributed systems or interfaces).

    When does it occur?

    • During sales order processing, billing, or delivery creation.
    • When running reports or transactions that require valid customer master data.
    • During data migration or interface processing where customer numbers are referenced.
    • In warranty or service management processes (WTY message class is often related to warranty).

    Solution / How to fix

    1. Verify Customer Number:

      • Check the customer number entered in the transaction.
      • Correct any typos or wrong entries.
    2. Check Customer Master Data:

      • Use transaction XD03 (Display Customer) or VD03 / FD03 to verify if the customer exists.
      • Check if the customer master record exists in the relevant company code and sales area.
    3. Create or Maintain Customer Master:

      • If the customer does not exist, create it using XD01.
      • If the customer exists but not in the required company code or sales area, maintain the missing data.
    4. Check Data Synchronization:

      • In distributed systems or interfaces, ensure that customer master data is properly replicated.
      • Run relevant batch jobs or data transfer programs if needed.
    5. Check Customizing and User Exits:

      • Sometimes, custom code or user exits might reference customer numbers incorrectly.
      • Review any enhancements or BAdIs related to customer validation.
    6. Check Authorization:

      • Ensure the user has authorization to view or process the customer master data.

    Related Transactions and Tables

    • XD01 / XD03 – Create / Display Customer Master (General Data)
    • VD01 / VD03 – Create / Display Customer Master (Sales Area Data)
    • FD01 / FD03 – Create / Display Customer Master (Accounting Data)
    • KNA1 – Customer Master General Data Table
    • KNVV – Customer Master Sales Data Table
    • KNB1 – Customer Master Company Code Data Table

    Additional Notes

    • If this error appears during warranty processing (WTY message class), ensure that the customer data linked to the warranty or service order is valid.
    • Check if any recent changes or transports affected customer master data.
    • If the system is integrated with CRM or other external systems, verify the customer data consistency across systems.

    If you provide the context or transaction where this error occurs, I can help with more specific troubleshooting steps.

    • Do you have any question about this error?


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