How To Fix WTY128 - No preceding claim exists

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 128

• Message text: No preceding claim exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY128 - No preceding claim exists ?

  Certainly! Here's detailed information about the SAP error message WTY128 - No preceding claim exists:
  
  SAP Error Message: WTY128 - No preceding claim exists
  
  Cause:
  The error WTY128 occurs in SAP Warranty Management when you try to process a warranty claim or a related transaction that requires a preceding claim, but no such claim exists in the system.
  In other words, the system expects a prior claim document (preceding claim) to be present for the current operation, but it cannot find one. This situation typically arises when:
  
  You attempt to create a follow-up claim or a related document (e.g., a credit memo, debit memo, or repair order) without having an initial warranty claim recorded.
  The reference to the preceding claim is missing or incorrect.
  The preceding claim was deleted or not properly saved.
  There is a mismatch in the claim number or document flow.
  
  
  When does this error typically occur?
  
  During warranty claim processing in transaction codes like IW65, IW66, or other warranty-related transactions.
  When creating follow-up documents that depend on an existing claim.
  When trying to post credit or debit memos related to warranty claims.
  During integration with SD (Sales and Distribution) or MM (Materials Management) where warranty claims are linked.
  
  
  Solution:
  To resolve the WTY128 error, consider the following steps:
  
  
  Verify the Preceding Claim Exists:
  
  Check if the initial warranty claim document has been created and saved correctly.
  Use transaction IW65 or IW66 to display existing claims.
  Confirm the claim number you are referencing is valid.
  
  
  
  Check Document Flow:
  
  Ensure that the document flow between the preceding claim and the current document is intact.
  Use transaction IW69 or display the document flow in the claim processing screen.
  
  
  
  Correct Reference Data:
  
  If you are manually entering a preceding claim number, verify that it is correct.
  Avoid typos or incorrect claim numbers.
  
  
  
  Create the Initial Claim First:
  
  If no preceding claim exists, create the initial warranty claim before attempting to create follow-up documents.
  
  
  
  Check Customizing Settings:
  
  Verify warranty claim configuration in SPRO under Logistics Execution > Warranty Management.
  Ensure that the claim types and document types are correctly set up to allow follow-up processing.
  
  
  
  Check Authorizations:
  
  Ensure the user has the necessary authorizations to view and process warranty claims.
  
  
  
  Review System Logs and Notes:
  
  Check for any relevant SAP Notes that might address bugs or known issues related to this error.
  Review system logs (SM21) or application logs (SLG1) for additional clues.
  
  
  
  
  Related Information:
  
  Transaction Codes:
  
  IW65 - Create Warranty Claim
  IW66 - Change Warranty Claim
  IW69 - Display Warranty Claim
  
  
  SAP Notes:
  
  Search SAP Support Portal for notes related to WTY128 or warranty claim processing.
  
  
  SAP Help Portal:
  
  Warranty Management documentation for detailed process flows.
  
  
  Integration:
  
  Warranty claims often integrate with SD (Sales and Distribution) and MM (Materials Management) modules.
  Ensure that integration points are correctly configured.
  
  
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error Code
  WTY128
  
  
  Message
  No preceding claim exists
  
  
  Cause
  Attempt to process a follow-up claim without an initial claim present
  
  
  Solution
  Verify/create the initial claim; check references and document flow; correct configuration
  
  
  Related TCodes
  IW65, IW66, IW69
  
  
  
  
  If you provide more context (e.g., transaction code used, process step), I can help tailor the solution further.