How To Fix WTY123 - You cannot enter measurement values for the claim

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 123

• Message text: You cannot enter measurement values for the claim

What causes this issue?

The following could be the cause:
No equipment exists for the vehicle.
The equipment assigned to the vehicle is not of type <ZK>vehicle
</>.
No measuring points exist for the assigned equipment.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WTY123 - You cannot enter measurement values for the claim ?

  SAP Error Message:
  
  WTY123 - You cannot enter measurement values for the claim
  
  Cause:
  The error message WTY123 occurs when you try to enter measurement values for a warranty claim, but the system does not allow it. This typically happens because the claim is not in a status or condition that permits entering measurement values. Common reasons include:
  
  The claim is not yet released or is already closed.
  The claim type or processing status does not support measurement recording.
  The warranty claim item is not linked to a measurement document or the measurement document is not created/active.
  The configuration settings for warranty claims do not allow measurement entry for the specific claim or item.
  
  
  Solution:
  To resolve the error WTY123, consider the following steps:
  
  
  Check Claim Status:
  
  Ensure the claim is in a status that allows measurement entry (e.g., released but not yet processed or closed).
  If the claim is blocked or closed, you cannot enter measurements.
  
  
  
  Verify Claim Type and Configuration:
  
  Confirm that the claim type supports measurement recording.
  Check the warranty claim configuration in transaction SPRO under:
  Logistics Execution -> Warranty Claims -> Basic Settings -> Define Claim Types
  Ensure the relevant settings for measurement recording are enabled.
  
  
  
  Check Measurement Document:
  
  Verify if a measurement document is created and linked to the claim item.
  If not, create or assign the measurement document before entering values.
  
  
  
  User Authorization:
  
  Confirm that the user has the necessary authorizations to enter measurement values.
  
  
  
  System Consistency:
  
  Sometimes, inconsistencies in the claim or measurement document can cause this error. Running consistency checks or reprocessing the claim might help.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  IW59 - Display Measurement Documents
  IW58 - Change Measurement Documents
  SPRO - Customizing Warranty Claims
  CRMD_ORDER - CRM Claim Processing (if integrated)
  
  
  
  SAP Notes:
  
  Check SAP Notes related to warranty claims and measurement entry for any known issues or patches.
  
  
  
  Documentation:
  
  SAP Help Portal: Warranty Claims Management
  SAP Library: Warranty Claims Processing and Measurement Recording
  
  
  
  
  Summary:
  The error WTY123 indicates that measurement values cannot be entered for the claim due to claim status, configuration, or missing measurement documents. Verify the claim status, configuration settings, and measurement document linkage to resolve the issue.