How To Fix WT742 - Recipient & is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: WT - Retail: Replenishment

• Message number: 742

• Message text: Recipient & is locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WT742 - Recipient & is locked ?

  SAP Error Message:
  
  WT742 Recipient & is locked
  
  Cause:
  This error occurs in SAP Workflow when the workflow tries to send a work item (task) to a recipient (user or organizational unit) whose user account is locked in the system. The placeholder "&" in the message is replaced by the actual user ID or recipient name.
  In other words, the workflow cannot deliver the task because the recipient's user master record is locked, preventing any workflow tasks from being assigned or processed by that user.
  
  Solution:
  
  
  Check User Status:
  
  Go to transaction SU01.
  Enter the user ID mentioned in the error message.
  Check if the user is locked (the "Logon Data" tab will show if the user is locked).
  
  
  
  Unlock the User:
  
  If the user is locked and should be active, unlock the user by clicking the "Unlock" button in SU01.
  Save the changes.
  
  
  
  Verify Workflow:
  
  After unlocking, the workflow should be able to deliver the work item to the user.
  You can also check the workflow inbox (transaction SBWP) or workflow logs (transaction SWI1) to confirm the status.
  
  
  
  If User Should Remain Locked:
  
  If the user is intentionally locked (e.g., left the company), reassign the workflow tasks to an active user or organizational unit.
  Use transaction SWDM (Workflow Inbox) or SWI2_FREQ to find and reassign work items.
  Alternatively, update the workflow configuration or rules to avoid sending tasks to locked users.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01 – User maintenance (to check and unlock users)
  SWI1 – Workflow log (to analyze workflow errors)
  SWI2_FREQ – Work item selection (to find work items for a user)
  SBWP – SAP Business Workplace (user inbox)
  SWDM – Workflow inbox management (reassign work items)
  
  
  
  Notes:
  
  Locked users cannot receive workflow tasks.
  Regularly review user statuses to avoid workflow disruptions.
  Consider implementing monitoring for locked users with pending workflow tasks.
  
  
  
  
  If you need further assistance, please provide the user ID or workflow context for more specific guidance.