How To Fix WT717 - General Retail Customizing could not be defined

SAP Error Message - Details

• Message type: E = Error

• Message class: WT - Retail: Replenishment

• Message number: 717

• Message text: General Retail Customizing could not be defined

What causes this issue?

An error occurred when the general Retail Customizing settings
(Customizing table TWPA) was read.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the missing Customizing setting or check if your system has
been configured as a Retail system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WT717 - General Retail Customizing could not be defined ?

  SAP Error Message:
  
  WT717 - General Retail Customizing could not be defined
  
  Cause:
  This error typically occurs in SAP Retail when the system is unable to find or determine the necessary retail customizing settings during a process execution. The message indicates that the system is missing or cannot access the general retail customizing data required for the transaction or process.
  Common causes include:  
  
  Missing or incomplete retail customizing settings in the system.  
  Incorrect or incomplete assignment of retail customizing objects (e.g., Retail Store, Retail Channel, Retail Organization).  
  Inconsistent or missing entries in key customizing tables related to retail processes.  
  Transport or system copy issues where customizing data was not properly moved or activated.  
  User or process context does not have the necessary retail customizing defined.
  
  
  Solution:
  To resolve the WT717 error, follow these steps:
  
  
  Check Retail Customizing Settings:  
  
  Go to the SAP IMG (Implementation Guide) for Retail:
  
  SPRO -> SAP Retail -> Retail Store / Retail Channel / Retail Organization  
  Verify that all necessary retail customizing objects are properly defined and assigned.  
  Ensure that the Retail Store, Retail Channel, and Retail Organization are correctly maintained and active.
  
  
  
  Verify Assignment of Retail Customizing:  
  
  Check the assignment of the retail customizing to the relevant organizational units or master data involved in the transaction.  
  For example, ensure that the Retail Store is assigned to the correct Retail Channel and Retail Organization.
  
  
  
  Check Table Entries:  
  
  Use transaction SE16/SE16N to check key tables such as:  
  
  WTR_CUSTOMIZING (or similar tables depending on your SAP Retail version)  
  WTR_STRUC (Retail Structure)  
  WTR_CHANNEL (Retail Channel)  
  
  
  Confirm that the entries exist and are consistent.
  
  
  
  Review User Context and Authorizations:  
  
  Ensure the user executing the transaction has the necessary authorizations to access retail customizing data.  
  Check if the user’s default retail store or channel is set correctly.
  
  
  
  Transport and System Copy Checks:  
  
  If the error appeared after a transport or system copy, verify that all retail customizing objects were transported and activated correctly.  
  Re-import or activate customizing if necessary.
  
  
  
  SAP Notes and Support:  
  
  Check SAP Notes for any known issues related to WT717.  
  If the problem persists, consider raising a support ticket with SAP, providing detailed logs and system information.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:  
  
  SPRO - Customizing Implementation Guide  
  SE16/SE16N - Data Browser for table checks  
  Retail-specific transactions depending on the process (e.g., POS, merchandising)
  
  
  
  Common SAP Retail Customizing Areas:  
  
  Retail Store and Channel Management  
  Retail Organization Structure  
  Pricing and Promotions  
  Merchandise Categories
  
  
  
  Documentation:  
  
  SAP Help Portal for SAP Retail  
  SAP Retail Implementation Guide (IMG) documentation
  
  
  
  
  Summary:
  
  The WT717 error indicates missing or undefined general retail customizing settings. The solution involves verifying and completing the retail customizing configuration, ensuring proper assignments, checking data consistency, and confirming user authorizations. Proper transport and activation of customizing are also critical to avoid this error.