How To Fix WSTP039 - Internal error occurred while posting the sales condition

SAP Error Message - Details

• Message type: E = Error

• Message class: WSTP - Messages for IAC Sales Prices in SAP Retail Store

• Message number: 039

• Message text: Internal error occurred while posting the sales condition

Self-Explanatory Message

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• What is the cause and solution for SAP error message WSTP039 - Internal error occurred while posting the sales condition ?

  SAP Error Message:
  
  WSTP039 - Internal error occurred while posting the sales condition
  
  Cause:
  The error WSTP039 typically occurs during the posting of sales conditions in the Sales and Distribution (SD) module. It indicates that an internal inconsistency or unexpected issue happened while the system was trying to post or update condition records (pricing conditions) in the database.
  Common causes include:
  
  Inconsistent or corrupted condition records in the pricing procedure.
  Missing or incorrect configuration in condition tables or access sequences.
  Authorization issues preventing proper update of condition records.
  Database inconsistencies or locks on condition tables.
  Custom enhancements or user exits (e.g., in pricing routines) causing runtime errors.
  Incorrect or incomplete data in the sales document or condition master data.
  Transport or system upgrade issues leading to mismatched versions of pricing objects.
  
  
  Solution:
  To resolve the WSTP039 error, follow these steps:
  
  
  Check the detailed error log:
  
  Use transaction ST22 (Dump Analysis) to check for any short dumps related to this error.
  Use transaction SM21 (System Log) or SLG1 (Application Log) to find more detailed messages.
  
  
  
  Verify condition master data:
  
  Check the condition records involved in the sales document.
  Use transaction VK13 to display condition records and verify their correctness.
  Look for any inconsistencies or missing data.
  
  
  
  Check pricing procedure and configuration:
  
  Review the pricing procedure assigned to the sales document type.
  Verify condition tables, access sequences, and condition types in SPRO under Sales and Distribution ? Basic Functions ? Pricing.
  Ensure all required condition tables and fields are correctly maintained.
  
  
  
  Check for database locks or inconsistencies:
  
  Use transaction SM12 to check for locked entries on condition tables (e.g., KONV).
  If locks exist, investigate and release if appropriate.
  
  
  
  Review user exits or custom code:
  
  If custom enhancements (user exits, BADIs) are implemented in pricing (e.g., USEREXIT_PRICING_PREPARE_TKOMK), debug or temporarily disable them to see if the error persists.
  Check for any recent changes in custom code.
  
  
  
  Check authorizations:
  
  Ensure the user posting the sales condition has the necessary authorizations to update condition records.
  
  
  
  Apply SAP Notes:
  
  Search the SAP Support Portal for notes related to WSTP039.
  Apply any relevant SAP Notes or patches.
  
  
  
  Test in a sandbox or development system:
  
  Try to replicate the error in a non-production environment.
  This helps isolate the problem without affecting live data.
  
  
  
  
  Related Information:
  
  
  Transaction codes:
  
  VK11/VK12/VK13 – Create/Change/Display condition records.
  VA01/VA02 – Create/Change sales orders (where pricing is triggered).
  ST22 – Dump analysis.
  SM12 – Lock entries.
  SLG1 – Application log.
  
  
  
  Tables involved:
  
  KONV – Condition records for sales documents.
  KOMK – Header conditions.
  KOMP – Item conditions.
  
  
  
  SAP Notes:
  
  Check SAP Notes by searching for the error message number or keywords like "WSTP039" or "internal error posting sales condition".
  Example SAP Note numbers might vary depending on SAP version.
  
  
  
  
  Summary:
  WSTP039 is an internal error during posting of sales conditions, often caused by data inconsistencies, configuration errors, or custom code issues. Investigate logs, verify condition data and configuration, check for locks and authorizations, and debug any custom enhancements to resolve the issue.
  
  If you provide more context (e.g., transaction used, recent changes, dump details), I can help with a more specific diagnosis.