How To Fix WS_TOOL003 - Action canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_TOOL - Message Class for Web Services and Virtual Endpoints

• Message number: 003

• Message text: Action canceled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_TOOL003 - Action canceled ?

  SAP Error Message:
  
  WS_TOOL003 Action canceled
  
  Cause:
  The error message WS_TOOL003 Action canceled typically occurs in SAP Workflow or Business Workplace (SBWP) when an action initiated by the user or system is interrupted or cannot be completed. This can happen due to several reasons, such as:
  
  The user cancels the action manually.
  The system detects an inconsistency or missing data required to complete the action.
  Authorization issues preventing the action from being executed.
  The workflow container or task is in an invalid state.
  The underlying object or transaction linked to the workflow is locked or deleted.
  Technical issues like communication errors or system timeouts.
  
  
  Solution:
  To resolve the WS_TOOL003 Action canceled error, consider the following steps:
  
  
  Check User Actions:
  
  Confirm if the user canceled the action intentionally.
  If yes, no further action is needed unless the cancellation was accidental.
  
  
  
  Verify Workflow Task Status:
  
  Use transaction SWI1 or SWIA to check the status of the workflow task.
  Ensure the task is not already completed, deleted, or in an inconsistent state.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to perform the action.
  Use transaction SU53 immediately after the error to check for missing authorizations.
  
  
  
  Review Workflow Logs:
  
  Use transaction SWI2_FREQ or SWI2_DIAG to analyze workflow logs and identify the exact point of failure.
  Look for any error messages or warnings related to the task.
  
  
  
  Check Related Business Object:
  
  Ensure the business object or document linked to the workflow task exists and is not locked.
  If locked, wait for the lock to be released or investigate the locking issue.
  
  
  
  Technical Checks:
  
  Check system logs (SM21) and short dumps (ST22) for related errors.
  Verify communication settings if the action involves external systems.
  
  
  
  Recreate or Restart Workflow:
  
  If the workflow is stuck, consider restarting or recreating the workflow instance.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SBWP – Business Workplace (where workflows and tasks are processed)
  SWI1 – Workflow log overview
  SWIA – Workflow inbox
  SWI2_FREQ – Workflow error analysis
  SU53 – Authorization check
  SM21 – System log
  ST22 – ABAP runtime errors
  
  
  
  SAP Notes:
  
  Check SAP Service Marketplace for notes related to WS_TOOL003 or workflow errors.
  Common notes address authorization issues or workflow container inconsistencies.
  
  
  
  General Advice:
  
  Always ensure workflows are properly configured and tested.
  Keep user authorizations up to date.
  Monitor workflow logs regularly to catch issues early.
  
  
  
  
  If the problem persists after these checks, consider raising a support ticket with SAP, providing detailed workflow logs and system information.