How To Fix WS876 - No customer found for ILN &

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 876

• Message text: No customer found for ILN &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS876 - No customer found for ILN & ?

  SAP Error Message:
  
  WS876 No customer found for ILN &
  
  Meaning / Cause:
  This error occurs when SAP tries to find a customer master record based on an ILN (International Location Number) but fails to find any matching customer in the system.
  
  ILN (International Location Number) is typically used in EDI (Electronic Data Interchange) or IDoc processing to identify business partners uniquely.
  The system expects to find a customer master record linked to the given ILN but none exists.
  This usually happens during inbound processing of documents like orders, deliveries, or invoices where the partner is identified by ILN.
  
  
  Common Scenarios:
  
  Incoming EDI/IDoc message references an ILN that is not maintained in the customer master.
  The ILN is incorrect or not mapped properly.
  Customer master data is incomplete or missing the ILN assignment.
  Partner profiles or partner determination procedures are not set up correctly.
  
  
  Solution / How to Fix:
  
  
  Check the ILN in the message:
  
  Identify the ILN value causing the error (it will be shown in the message or IDoc segment).
  Verify if this ILN is correct and valid.
  
  
  
  Maintain ILN in Customer Master:
  
  Go to transaction XD02 (Change Customer) or VD02 (Change Customer - Sales Area).
  Navigate to the Control tab or the relevant partner identification tab.
  Maintain the ILN number in the appropriate field (often under the EDI or Partner Identification section).
  Save the changes.
  
  
  
  Check Partner Determination / Partner Profiles:
  
  Verify that the partner determination procedure includes the ILN as a valid key.
  Check transaction WE20 (Partner Profiles) to ensure the partner is correctly defined.
  Ensure the ILN is mapped correctly in the partner profiles.
  
  
  
  Update or Create Customer Master:
  
  If the customer does not exist, create a new customer master record with the correct ILN.
  Use transaction XD01 or VD01 to create a new customer.
  
  
  
  Reprocess the IDoc or EDI message:
  
  After maintaining the ILN or customer master, reprocess the inbound message.
  Use transaction WE02 or WE19 to test IDoc processing.
  
  
  
  
  Additional Information:
  
  ILN is part of the GS1 standard and is used in global supply chain communication.
  The error is common in industries using EDI for order-to-cash or procure-to-pay processes.
  Sometimes, the ILN is stored in the customer master under the EDI tab or in the Partner Functions.
  If multiple customers share the same ILN, ensure the correct customer is linked or use additional partner determination criteria.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS876 No customer found for ILN &
  
  
  Cause
  No customer master record found for given ILN
  
  
  Solution
  Maintain ILN in customer master or create customer master with ILN; check partner profiles and partner determination
  
  
  Transactions
  XD02, VD02, XD01, VD01, WE20, WE02, WE19
  
  
  
  
  If you need further help, please provide the ILN value and the context (e.g., which IDoc type or process) to assist in more detailed troubleshooting.