How To Fix WS460 - An internal error occurred

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 460

• Message text: An internal error occurred

What causes this issue?

An internal error occurred.

System Response

The function is terminated.

How to fix this error?

INCLUDE ISR_VERWALTUNG

Procedure for System Administrators

Please contact SAP.
The error relates to class &v1& and method &v2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS460 - An internal error occurred ?

  SAP Error Message:
  
  WS460 - An internal error occurred
  
  Cause
  The error message WS460 typically indicates that an unexpected internal error has occurred within the SAP system. This is a generic error message that can be triggered by various underlying issues such as:
  
  Problems in the SAP kernel or runtime environment.
  Issues with the SAP Web Dispatcher or ICM (Internet Communication Manager).
  Memory or resource allocation failures.
  Inconsistencies or corruption in the SAP buffer or work process.
  Errors in the communication between SAP GUI and the application server.
  Problems in the ABAP program or function module being executed.
  Network or connectivity issues causing incomplete or corrupted data exchange.
  
  Because WS460 is a generic internal error, the exact cause often requires detailed analysis of system logs and traces.
  
  Solution
  To resolve the WS460 error, follow these steps:
  
  
  Check System Logs and Dumps:
  
  Use transaction SM21 to check system logs for related error messages.
  Use transaction ST22 to check for short dumps that occurred at the time of the error.
  Analyze the dumps and logs to identify the root cause.
  
  
  
  Review Work Process and Memory Usage:
  
  Check the status of work processes in SM50 or SM66.
  Monitor memory consumption and buffer status.
  If memory issues are detected, consider tuning parameters or increasing available resources.
  
  
  
  Check Network and Communication:
  
  Verify network connectivity between the SAP GUI client and the application server.
  Check the SAP Web Dispatcher or ICM logs for errors.
  Restart the ICM or Web Dispatcher if necessary.
  
  
  
  Kernel and Patch Level:
  
  Ensure that the SAP kernel is up to date and consistent with the SAP support package stack.
  Apply any relevant SAP Notes or patches that address known issues related to WS460.
  
  
  
  Debugging and Tracing:
  
  Enable detailed traces (e.g., developer trace via transaction ST11 or SMICM) to capture more information.
  If the error occurs during a specific transaction or program, debug the ABAP code to identify problematic statements.
  
  
  
  SAP Notes and Support:
  
  Search the SAP Support Portal for notes related to WS460.
  Common SAP Notes may provide fixes or workarounds for specific scenarios causing WS460.
  If the problem persists, open a support ticket with SAP, providing logs, dumps, and trace files.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SM21 – System Log
  ST22 – ABAP Runtime Errors (Short Dumps)
  SM50 / SM66 – Work Process Overview
  SMICM – ICM Monitor
  ST11 – Developer Traces
  
  
  
  SAP Notes:
  
  Check SAP Notes for WS460 or related kernel/runtime errors.
  Example notes might address kernel patches or memory management issues.
  
  
  
  Common Scenarios:
  
  WS460 can appear during heavy system load or resource exhaustion.
  It may also occur after applying patches or upgrades if kernel and application components are not aligned.
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Generic internal error due to kernel, memory, communication, or program issues.
  
  
  Solution
  Analyze logs/dumps, check memory and work processes, update kernel, debug, apply SAP Notes.
  
  
  Related
  Use SM21, ST22, SM50, SMICM; check SAP Notes; monitor system resources and network.
  
  
  
  
  If you provide more context (e.g., when the error occurs, system version, recent changes), I can help narrow down the cause and solution further.