How To Fix WS411 - An internal error occurred

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 411

• Message text: An internal error occurred

What causes this issue?

An internal error occurred during calculation of cash discount
conditions.

System Response

The function is terminated.

How to fix this error?

INCLUDE ISR_VERWALTUNG

Procedure for System Administrators

Contact SAP. The error relates to function module &v1&. The transferred
header document has incorrect supplier settlement document type &v2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS411 - An internal error occurred ?

  SAP Error Message:
  
  WS411 - An internal error occurred
  
  Cause:
  The error message WS411 typically indicates that an unexpected internal error has occurred within the SAP system, often related to the SAP Web Services runtime or SAP Web Dispatcher. This error can be caused by:
  
  Issues in the SAP Web Service runtime environment.
  Problems with the communication between SAP components (e.g., SAP Web Dispatcher, ICM, or SAP Gateway).
  Corrupted or inconsistent configuration of web services.
  Insufficient system resources or memory problems.
  Network or authorization issues affecting the web service call.
  Bugs or inconsistencies in the SAP kernel or software components related to web services.
  
  
  Solution:
  To resolve the WS411 error, consider the following steps:
  
  
  Check System Logs and Traces:
  
  Review the SAP system logs (SM21) and developer traces (ST11) for more detailed error information.
  Check the ICM trace files and Web Dispatcher logs if applicable.
  
  
  
  Analyze Web Service Configuration:
  
  Verify the configuration of the web service in SOAMANAGER or SICF.
  Ensure that the service endpoints, authentication, and SSL settings are correctly configured.
  
  
  
  Check Network and Authorization:
  
  Confirm that the network connectivity between the client and SAP system is stable.
  Verify that the user executing the web service has the necessary authorizations.
  
  
  
  Restart Relevant Services:
  
  Sometimes, restarting the ICM (Internet Communication Manager) or the SAP Web Dispatcher can clear transient errors.
  
  
  
  Apply SAP Notes and Patches:
  
  Search for relevant SAP Notes related to WS411 or web service runtime errors.
  Apply any recommended patches or kernel updates.
  
  
  
  Check System Resources:
  
  Ensure that the SAP system has sufficient memory and CPU resources.
  Monitor system performance and address any bottlenecks.
  
  
  
  Contact SAP Support:
  
  If the problem persists, collect all relevant logs and traces and open a support ticket with SAP.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SOAMANAGER – Web Service Configuration
  SICF – Maintain Services
  SM21 – System Log
  ST11 – Developer Traces
  SMICM – ICM Monitor
  
  
  
  SAP Notes:
  
  Search the SAP Support Portal for notes related to WS411 or web service runtime errors.
  Example note keywords: "WS411 internal error", "SAP web service error WS411".
  
  
  
  Documentation:
  
  SAP Help Portal sections on Web Services and ICM configuration.
  SAP Community forums for similar issues and solutions.
  
  
  
  
  Summary:
  
  WS411 is a generic internal error related to SAP web services or communication components. Diagnosing it requires checking logs, verifying configurations, ensuring proper authorizations, and possibly applying SAP patches. If unresolved, SAP Support should be engaged with detailed diagnostic information.