How To Fix WS387 - No messages were logged for document &1

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 387

• Message text: No messages were logged for document &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS387 - No messages were logged for document &1 ?

  Certainly! Here's a detailed explanation for the SAP error message WS387: "No messages were logged for document &1":
  
  Error Message
  WS387: No messages were logged for document &1
  
  &1 is a placeholder for the document number.
  
  
  Cause
  This message typically appears in the context of workflow or document processing in SAP, especially when you try to display or analyze the workflow log or message log for a particular document, but no messages or workflow events have been recorded for that document.
  Common causes include:
  
  No workflow triggered for the document: The document in question did not trigger any workflow or message processing, so there are no entries in the workflow log.
  Workflow log not yet created: The workflow processing might not have started or completed, so no log entries exist.
  Incorrect document number: The document number entered might be wrong or does not exist in the system.
  Log deletion or archiving: Workflow logs or messages related to the document might have been deleted or archived.
  System or configuration issue: Workflow or message logging might be disabled or not properly configured for the document type.
  
  
  Solution
  To resolve or handle this message, consider the following steps:
  
  
  Verify the document number:
  
  Ensure that the document number you entered is correct and exists in the system.
  
  
  
  Check if workflow is triggered:
  
  Confirm that the document type is configured to trigger workflow or message processing.
  Use transaction codes like SWI1 (Workflow log) or SWI5 (Work item selection) to check if any workflow instances exist for the document.
  
  
  
  Check workflow configuration:
  
  Verify that the workflow is active and correctly assigned to the document type.
  Check the event linkage and workflow container to ensure the workflow is triggered.
  
  
  
  Check workflow log creation:
  
  Sometimes, the workflow log is created only after certain steps or after workflow completion.
  Wait for the workflow to complete or check the workflow status.
  
  
  
  Check system logs and background jobs:
  
  Ensure that background jobs related to workflow processing (e.g., event triggering, workflow runtime) are running properly.
  
  
  
  Check for log deletion or archiving:
  
  If logs are archived or deleted, you may not see any messages.
  Check with your Basis or system admin team if any log cleanup jobs have run.
  
  
  
  If no workflow is expected:
  
  If the document is not supposed to trigger workflow, then this message is informational and indicates no workflow messages exist.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SWI1 – Workflow log: To display workflow logs.
  SWI5 – Work item selection.
  SWUE – Workflow event log.
  SBWP – SAP Business Workplace (to check workflow inbox).
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow logging issues if the problem persists.
  
  
  
  Workflow Basics:
  
  Workflow logs are created when workflow events are triggered and processed.
  If no workflow is triggered, no logs or messages will be available.
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  No workflow or message log exists for the document (no workflow triggered, wrong doc number, logs deleted).
  
  
  Solution
  Verify document number, check workflow triggering and configuration, ensure workflow logs exist, check system jobs.
  
  
  Related
  Use SWI1, SWI5 to check workflow logs; verify workflow setup and event linkage.
  
  
  
  
  If you provide more context (e.g., which transaction or process you encountered this message), I can help tailor the solution further.