How To Fix WS384 - Net value cannot be changed - inconsistent data exists

SAP Error Message - Details

• Message type: E = Error

• Message class: WS - Supplier Billing Document

• Message number: 384

• Message text: Net value cannot be changed - inconsistent data exists

Self-Explanatory Message

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• What is the cause and solution for SAP error message WS384 - Net value cannot be changed - inconsistent data exists ?

  Certainly! Here's a detailed explanation regarding the SAP error message WS384: "Net value cannot be changed - inconsistent data exists":
  
  Error Message:
  WS384 - Net value cannot be changed - inconsistent data exists
  
  Cause:
  This error typically occurs in SAP Sales and Distribution (SD) module when you try to change the net value of an item in a sales document (e.g., sales order, delivery, billing document), but the system detects that there are related or dependent data records that would become inconsistent if the net value were changed.
  Common scenarios causing this error include:
  
  Inconsistent conditions or pricing elements: The net value is derived from pricing conditions. If there are condition records or pricing elements that are already processed or referenced elsewhere, changing the net value directly would cause inconsistency.
  Subsequent documents exist: For example, if a billing document or delivery document has already been created referencing the sales order item, changing the net value in the sales order would cause inconsistency.
  Credit or debit memo requests or invoices already created: If the net value is changed after billing documents are created, the system prevents the change.
  Partial deliveries or partial billing: If partial quantities or values have been processed, changing the net value might conflict with these partial postings.
  Inconsistent data in related tables: For example, inconsistencies between VBAP (sales document item data), KONV (conditions), or VBRP (billing document items).
  
  
  Solution:
  To resolve the WS384 error, consider the following steps:
  
  
  Check for Subsequent Documents:
  
  Verify if there are any deliveries, billing documents, or credit/debit memos created for the sales order item.
  Use transaction VA03 (Display Sales Order) and check the document flow.
  If subsequent documents exist, you generally cannot change the net value in the original sales order item.
  
  
  
  Reverse or Cancel Subsequent Documents:
  
  If a change is necessary, you may need to cancel or reverse the subsequent documents (deliveries, billing documents) before changing the net value.
  After making the change, recreate the subsequent documents.
  
  
  
  Check Pricing Conditions:
  
  Review the pricing conditions in the sales order item.
  If conditions are manually maintained or overridden, ensure they are consistent.
  Sometimes, re-determining pricing (using Pricing button in VA02) can help.
  
  
  
  Check for Partial Deliveries or Billing:
  
  If partial deliveries or billing have been done, you may need to adjust or cancel these before changing the net value.
  
  
  
  Use Correct Transaction and Authorization:
  
  Ensure you are using the correct transaction (e.g., VA02 for sales order change).
  Ensure you have the necessary authorization to make changes.
  
  
  
  Consult SAP Notes:
  
  Sometimes, specific SAP Notes address this error in particular scenarios.
  Search SAP Support Portal for notes related to WS384.
  
  
  
  
  Related Information:
  
  
  Tables involved:
  
  VBAP - Sales Document: Item Data
  KONV - Conditions (Pricing)
  VBRP - Billing Document: Item Data
  LIKP - Delivery Header Data
  LIPS - Delivery: Item Data
  
  
  
  Transactions:
  
  VA01 - Create Sales Order
  VA02 - Change Sales Order
  VA03 - Display Sales Order
  VL02N - Change Outbound Delivery
  VF02 - Change Billing Document
  
  
  
  SAP Notes and KBAs:
  
  Search for SAP Notes with keywords like "WS384", "Net value cannot be changed", "inconsistent data exists".
  Example SAP Note: 1234567 (hypothetical) might describe a fix or workaround.
  
  
  
  
  Summary:
  
  
  
  Aspect
  Description
  
  
  
  
  Cause
  Attempt to change net value when subsequent documents or inconsistent pricing data exist.
  
  
  Effect
  System blocks the change to prevent data inconsistency.
  
  
  Solution
  Check and reverse subsequent documents, adjust pricing conditions, or cancel partial postings.
  
  
  Related
  Sales order, delivery, billing documents, pricing conditions, and document flow consistency.
  
  
  
  
  If you provide the exact transaction and scenario where the error occurs, I can help with more tailored advice.