How To Fix WRMA_FI009 - No entry for customer number &1 of site in table &2

SAP Error Message - Details

• Message type: E = Error

• Message class: WRMA_FI - Messages for RMA

• Message number: 009

• Message text: No entry for customer number &1 of site in table &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WRMA_FI009 - No entry for customer number &1 of site in table &2 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WRMA_FI009 No entry for customer number &1 of site in table &2
  
  Meaning / Cause:
  This error occurs when the system tries to find a customer master record for a specific customer number and site (sales area or company code) in a particular table (usually a customer master or related table), but no entry exists.
  
  &1 = Customer number  
  &2 = Table name (e.g., KNA1, KNB1, KNVV, etc.)
  
  Typically, this happens during processes like returns management, billing, or FI integration where the system expects a valid customer master record for the given site but cannot find it.
  
  Common Causes:
  
  Missing Customer Master Data: The customer number exists but is not maintained for the relevant sales area, company code, or other organizational unit.
  Incorrect Customer Number: The customer number passed to the process is wrong or outdated.
  Incomplete Customer Master Setup: Customer master data is incomplete or not extended to the required organizational units.
  Data Inconsistency: The customer master data might be inconsistent or corrupted.
  Wrong Table Reference: The process expects data in a specific table, but the data is missing there.
  
  
  Solution / Resolution Steps:
  
  
  Check Customer Master Data:
  
  Use transaction XD03 (Display Customer) or VD03 / FD03 depending on the customer type.
  Verify that the customer number exists.
  Check if the customer is extended to the relevant Sales Area (Sales Organization, Distribution Channel, Division) or Company Code as required.
  
  
  
  Maintain Missing Customer Data:
  
  If missing, extend the customer master to the required organizational units using XD01 or XD02.
  For example, if the error references table KNVV (Sales Data), ensure the customer is extended to the sales area.
  If the error references KNB1 (Company Code Data), ensure the customer is extended to the company code.
  
  
  
  Verify the Table & Data:
  
  Check the table mentioned in the error message (e.g., KNA1, KNB1, KNVV) using SE16/SE16N.
  Confirm that the customer number and site combination exists.
  
  
  
  Check the Process / Program:
  
  Identify which process or transaction is triggering the error.
  Verify if the correct customer number is passed.
  Check if any custom enhancements or user exits are modifying the customer number or site data incorrectly.
  
  
  
  Data Consistency Check:
  
  Run customer master data consistency reports or tools.
  For example, transaction SARA or specific reports for customer master data validation.
  
  
  
  Consult SAP Notes:
  
  Search SAP Support Portal for notes related to WRMA_FI009 or the specific process you are running.
  Sometimes, patches or corrections are available.
  
  
  
  
  Additional Information:
  
  Tables involved:
  
  KNA1: General Customer Data
  KNVV: Customer Sales Data
  KNB1: Customer Company Code Data
  
  
  The error is common in Returns Management (RMA) or Billing when the system tries to post FI documents or create returns for a customer not properly maintained.
  Ensure that the customer master data is consistent across all relevant organizational levels.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  No entry for customer number &1 of site in table &2
  
  
  Cause
  Customer master data missing for the given site in the specified table
  
  
  Solution
  Maintain or extend customer master data to the required sales area/company code
  
  
  Transactions
  XD03, XD01, XD02, SE16N
  
  
  Tables
  KNA1, KNVV, KNB1
  
  
  Related Areas
  Returns Management, Billing, FI Integration
  
  
  
  
  If you provide the exact customer number, site, and table name from the error message, I can help you with more specific instructions.