How To Fix WRF_PRC_OTB031 - OTB not active

SAP Error Message - Details

• Message type: E = Error

• Message class: WRF_PRC_OTB - Purchasing, Open-To-Buy, Seasonal Procurement Messages

• Message number: 031

• Message text: OTB not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WRF_PRC_OTB031 - OTB not active ?

  The SAP error message WRF_PRC_OTB031 indicates that the Order-to-Billing (OTB) process is not active in the system. This error typically arises in the context of SAP's Retail or Logistics modules, where the OTB functionality is crucial for managing order processing and billing.
  Cause:
  
  OTB Not Activated: The most common cause of this error is that the OTB functionality has not been activated in the system configuration.
  Configuration Issues: There may be issues in the configuration settings related to the OTB process, such as missing or incorrect settings in the relevant customizing transactions.
  Master Data Issues: The master data (like customer, material, or pricing conditions) may not be set up correctly to support OTB processing.
  Authorization Issues: The user may not have the necessary authorizations to access or activate the OTB functionality.
  
  Solution:
  
  
  Activate OTB:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for activating OTB.
  The path typically involves: Logistics > Retail > Merchandise Management > Order-to-Billing > Activate OTB.
  Ensure that the OTB is activated for the relevant organizational units (like company codes, sales areas, etc.).
  
  
  
  Check Configuration:
  
  Review the configuration settings related to OTB in the IMG. Ensure that all necessary settings are correctly configured.
  Check for any dependencies or prerequisites that need to be fulfilled for OTB to function properly.
  
  
  
  Review Master Data:
  
  Ensure that all relevant master data is correctly set up. This includes checking customer master records, material master records, and pricing conditions.
  Validate that the data is complete and consistent with the requirements for OTB processing.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access and use the OTB functionality.
  If needed, consult with your SAP security team to adjust the user roles.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the OTB process for any additional troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to OTB, such as:
  
  OMD1: For activating OTB.
  MM01: For maintaining material master data.
  VD01: For maintaining customer master data.
  
  
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the WRF_PRC_OTB031 error and activate the OTB functionality in your SAP system.