How To Fix WPPERS114 - Internal error: User &2 and/or screen &1 invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: WPPERS - Personalization for Web Applications

• Message number: 114

• Message text: Internal error: User &2 and/or screen &1 invalid

Self-Explanatory Message

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• What is the cause and solution for SAP error message WPPERS114 - Internal error: User &2 and/or screen &1 invalid ?

  The SAP error message:
  WPPERS114 Internal error: User &2 and/or screen &1 invalid
  
  Cause:
  This error typically occurs in SAP Workflow when the system tries to send a workflow task or notification to a user or screen that does not exist or is invalid. Specifically:
  
  The User (&2) mentioned in the error is either not a valid SAP user or does not exist in the system.
  The Screen (&1) refers to a screen number or transaction that is invalid or not assigned properly in the workflow context.
  It can also happen if the workflow container or task is referencing a user or screen that has been deleted, locked, or is incorrectly configured.
  
  
  Common scenarios causing this error:
  
  The workflow is trying to send a task to a user who has been deleted or locked.
  The workflow step is configured with an invalid or non-existent screen number.
  The user ID is misspelled or incorrectly passed in the workflow container.
  Authorization issues where the user does not have access to the screen or transaction.
  Custom workflow or custom task screens that are not properly registered or transported.
  
  
  Solution:
  
  
  Check User Validity:
  
  Verify that the user (&2) exists in the system (transaction SU01).
  Check if the user is locked or deleted.
  Ensure the user has the necessary authorizations.
  
  
  
  Check Screen Validity:
  
  Verify the screen number (&1) referenced in the workflow step.
  Check the task definition in SWDD or the workflow container to ensure the screen is correctly assigned.
  If it is a custom screen, ensure it is properly created and transported.
  
  
  
  Workflow Task and Container:
  
  Review the workflow task in transaction PFTC or SWDD.
  Check the container elements that pass user and screen information.
  Correct any incorrect user IDs or screen numbers.
  
  
  
  Check Workflow Logs:
  
  Use transaction SWI1 or SWI2_FREQ to analyze workflow logs and identify the exact step causing the error.
  
  
  
  Transport and Customization:
  
  If custom workflows or screens are involved, ensure all relevant objects are transported correctly.
  Check for missing or inconsistent transport objects.
  
  
  
  Authorization Check:
  
  Ensure the user has authorization to access the screen or transaction involved in the workflow.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01 – User maintenance
  SWDD – Workflow Builder
  PFTC – Task maintenance
  SWI1 – Workflow log
  SWI2_FREQ – Workflow log analysis
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow errors and user/screen validation.
  Sometimes, specific SAP patches or support packages fix related workflow issues.
  
  
  
  SAP Help Portal:
  
  Refer to SAP Workflow documentation for detailed information on task and container configuration.
  
  
  
  
  Summary:
  The error WPPERS114 indicates that the workflow is trying to use an invalid user or screen. The fix involves verifying the user exists and is active, and that the screen number referenced in the workflow task is valid and correctly configured. Checking workflow logs and task/container settings usually helps pinpoint the exact cause.