How To Fix WPM_MSG_OFR_PRM_INTG068 - Error occurred while retrieving offer message from PPO

SAP Error Message - Details

• Message type: E = Error

• Message class: WPM_MSG_OFR_PRM_INTG - Offer promotion integration messages

• Message number: 068

• Message text: Error occurred while retrieving offer message from PPO

Self-Explanatory Message

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• What is the cause and solution for SAP error message WPM_MSG_OFR_PRM_INTG068 - Error occurred while retrieving offer message from PPO ?

  The SAP error message:
  WPM_MSG_OFR_PRM_INTG068: Error occurred while retrieving offer message from PPO
  typically occurs in the context of SAP CRM or SAP Marketing when the system tries to retrieve an offer message from the PPO (Product and Pricing Object) or a related offer management component.
  
  Cause
  
  Integration or communication issue between the offer management component and the PPO system.
  The PPO system or service might be unavailable, down, or not responding.
  Incorrect or missing configuration in the offer management integration settings.
  Data inconsistency or missing data in the PPO system for the requested offer.
  Authorization or permission issues preventing access to the PPO data.
  Network or RFC connection problems between the systems.
  
  
  Solution
  
  
  Check System Availability:
  
  Verify that the PPO system or service is up and running.
  Check the status of the relevant background jobs or services related to PPO.
  
  
  
  Check Integration Configuration:
  
  Review the integration settings between the offer management and PPO.
  Ensure that the communication channels (RFC destinations, web services) are correctly configured and active.
  
  
  
  Check Authorizations:
  
  Verify that the user or service account has the necessary authorizations to access PPO data.
  
  
  
  Check Network and RFC Connections:
  
  Test the RFC connection to PPO using transaction SM59.
  Check for any network issues or timeouts.
  
  
  
  Analyze Logs and Traces:
  
  Check application logs (SLG1) for detailed error messages.
  Enable trace for the relevant components to get more detailed error information.
  
  
  
  Data Consistency:
  
  Verify that the offer data exists and is consistent in the PPO system.
  Check if the offer ID or message ID being requested is valid.
  
  
  
  Apply SAP Notes:
  
  Search for SAP Notes related to this error message or the integration scenario.
  Apply any relevant patches or corrections.
  
  
  
  
  Related Information
  
  This error is often seen in SAP CRM Marketing or SAP Hybris Marketing scenarios where offers are managed centrally and retrieved dynamically.
  PPO stands for Product and Pricing Object, a component that manages product and pricing data.
  The error message prefix WPM_MSG_OFR_PRM_INTG indicates it is related to Offer Management Integration.
  Transactions and tools to check:
  
  SM59 - RFC destination check.
  SLG1 - Application log.
  SICF - Check if relevant services are active.
  ST22 - Check for dumps.
  
  
  SAP Notes and KBAs can be searched on the SAP Support Portal with the error message or component keywords.
  
  
  If you provide more context (e.g., system landscape, scenario, recent changes), I can help narrow down the troubleshooting steps further.