How To Fix WPM_MSG_OFR_PRM_INTG068 - Error occurred while retrieving offer message from PPO

SAP Error Message - Details

• Message type: E = Error

• Message class: WPM_MSG_OFR_PRM_INTG - Offer promotion integration messages

• Message number: 068

• Message text: Error occurred while retrieving offer message from PPO

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WPM_MSG_OFR_PRM_INTG068 - Error occurred while retrieving offer message from PPO ?

  The SAP error message:
  WPM_MSG_OFR_PRM_INTG068: Error occurred while retrieving offer message from PPO
  typically occurs in the context of SAP CRM or SAP Marketing when the system tries to retrieve an offer message from the PPO (Product and Pricing Object) or a related offer management component.
  
  Cause
  
  Integration or communication issue between the offer management component and the PPO system.
  The PPO system or service might be unavailable, down, or not responding.
  Incorrect or missing configuration in the offer management integration settings.
  Data inconsistency or missing data in the PPO system for the requested offer.
  Authorization or permission issues preventing access to the PPO data.
  Network or RFC connection problems between the systems.
  
  
  Solution
  
  
  Check System Availability:
  
  Verify that the PPO system or service is up and running.
  Check the status of the relevant background jobs or services related to PPO.
  
  
  
  Check Integration Configuration:
  
  Review the integration settings between the offer management and PPO.
  Ensure that the communication channels (RFC destinations, web services) are correctly configured