How To Fix WPI019 - Personalization data could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: WPI - Messages for Travel Management Web-Pl

• Message number: 019

• Message text: Personalization data could not be read

Self-Explanatory Message

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• What is the cause and solution for SAP error message WPI019 - Personalization data could not be read ?

  SAP Error Message:
  
  WPI019 - Personalization data could not be read
  
  Cause:
  This error typically occurs when the SAP system is unable to retrieve the personalization data for a user. Personalization data in SAP refers to user-specific settings and customizations, such as layout changes, user parameters, or UI modifications saved by the user.
  Common causes include:
  
  Authorization issues: The user does not have the necessary authorizations to read personalization data.
  Database inconsistencies or missing entries: The personalization data might be corrupted or missing in the database tables.
  Transport or system inconsistencies: If personalization data was transported incorrectly or the system is inconsistent.
  UI or frontend issues: Problems with the frontend (e.g., SAP GUI or Web UI) that prevent reading or displaying personalization data.
  Technical issues: Problems with the underlying services or tables that store personalization data, such as table WPC_PERSDATA or related tables.
  
  
  Solution:
  
  
  Check Authorizations:
  
  Verify that the user has the required authorizations to read personalization data.
  Relevant authorization objects might include S_USER_GRP or specific UI personalization authorizations.
  
  
  
  Check Personalization Data Tables:
  
  Use transaction SE16 or SE16N to check tables like WPC_PERSDATA or other personalization-related tables for the user.
  Look for missing or corrupted entries.
  
  
  
  Clear or Reset Personalization Data:
  
  Sometimes, clearing the personalization data for the user and allowing it to be recreated can solve the issue.
  This can be done via transaction WPC_PERS or by deleting entries in the personalization tables (with caution and proper backup).
  
  
  
  Check System Logs and Dumps:
  
  Use transaction ST22 to check for any dumps related to personalization.
  Use SM21 to check system logs for related errors.
  
  
  
  Frontend/UI Checks:
  
  Ensure the SAP GUI or Web UI is updated and correctly configured.
  Clear frontend caches or reset user settings if applicable.
  
  
  
  SAP Notes and Support:
  
  Search for SAP Notes related to message WPI019 for any known bugs or patches.
  If the problem persists, consider raising a support ticket with SAP, providing detailed logs and system information.
  
  
  
  
  Related Information:
  
  
  Personalization in SAP:
  
  Personalization allows users to tailor the UI and behavior of SAP applications to their preferences. This data is stored in specific tables and accessed during user sessions.
  
  
  Relevant Transactions:  
  
  WPC_PERS – Personalization maintenance  
  SE16 / SE16N – Data browser for checking tables  
  ST22 – Dump analysis  
  SM21 – System log  
  SU53 – Authorization check
  
  
  
  Common Tables:  
  
  WPC_PERSDATA – Stores personalization data  
  WPC_PERSOBJ – Personalization objects
  
  
  
  
  If you provide more context (e.g., which SAP module or UI technology you are using), I can give more specific guidance.