How To Fix WP802 - Internal error - please see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: WP - Messages from POS interface

• Message number: 802

• Message text: Internal error - please see long text

What causes this issue?

The system came across an internal error. This is probably caused by a
program error.
The error occurred in the following place:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Program/function group &V1&
Sub-program/function &V2&
Error code &V3&

System Response

Processing was terminated.

How to fix this error?

Please note the text of the error message and inform your system
administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WP802 - Internal error - please see long text ?

  The SAP error message WP802 - Internal error - please see long text is a generic internal error message that occurs in the SAP Workflow system. It indicates that an unexpected problem happened during workflow processing, but the short text itself does not provide detailed information. The long text and related logs usually contain more specific details about the root cause.
  
  Cause
  
  Internal inconsistency or unexpected condition in the SAP Workflow engine.
  Possible reasons include:
  
  Incomplete or inconsistent workflow container data.
  Missing or incorrect workflow object attributes.
  Errors in workflow tasks or methods (e.g., method not found, wrong parameters).
  Authorization issues or missing roles.
  System inconsistencies or database errors.
  Custom workflow code or user-exits causing runtime errors.
  Transport or upgrade issues leading to mismatched workflow definitions.
  
  
  
  
  How to find more details
  
  Check the long text of the error message WP802 in the workflow log or error log.
  Use transaction SWI1 (Workflow Log) to analyze the workflow instance and see where exactly the error occurred.
  Check SM21 (System Log) and ST22 (Dump Analysis) for any runtime errors or short dumps related to the workflow.
  Review the workflow container and task definitions in SWDD (Workflow Builder).
  If the error occurs during a specific workflow step, check the method or function module called there.
  
  
  Solution / Troubleshooting steps
  
  
  Analyze the long text and workflow log:
  
  Identify the exact step or method causing the error.
  Look for missing or incorrect container elements or parameters.
  
  
  
  Check workflow definitions:
  
  Verify that all workflow tasks, methods, and container elements are correctly defined.
  Ensure that the workflow is consistent and all required objects exist.
  
  
  
  Check authorizations:
  
  Make sure the user executing the workflow has the necessary authorizations.
  
  
  
  Debug the workflow:
  
  Use transaction SWUS or set breakpoints in the workflow methods to debug the issue.
  
  
  
  Check for system or transport inconsistencies:
  
  If the workflow was recently transported or the system upgraded, verify that all objects are correctly imported.
  
  
  
  Apply SAP Notes:
  
  Search for SAP Notes related to WP802 or the specific workflow component you are using.
  Sometimes SAP releases patches or corrections for known workflow errors.
  
  
  
  Consult SAP Support:
  
  If the problem persists and you cannot identify the cause, open a support ticket with SAP, providing workflow logs, dumps, and system details.
  
  
  
  
  Related Information
  
  
  Transaction codes:
  
  SWI1 - Workflow Log
  SWDD - Workflow Builder
  SWUS - Workflow Debugger
  ST22 - ABAP Dump Analysis
  SM21 - System Log
  
  
  
  SAP Notes and KBAs:
  
  Search for "WP802" in the SAP Support Portal.
  Look for notes related to workflow runtime errors.
  
  
  
  Common SAP Workflow error messages documentation:
  
  SAP Help Portal: Workflow Error Messages
  SAP Community forums and blogs often discuss WP802 and similar errors.
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WP802 - Internal error - please see long text
  
  
  Cause
  Internal workflow engine error due to inconsistent data, missing objects, or runtime issues
  
  
  Solution
  Analyze long text and workflow log, check workflow definitions, debug, check authorizations, apply SAP Notes
  
  
  Tools
  SWI1, SWDD, SWUS, ST22, SM21
  
  
  
  
  If you provide the long text or workflow log snippet, I can help analyze the specific cause further.