How To Fix WP768 - No suitable document found

SAP Error Message - Details

• Message type: E = Error

• Message class: WP - Messages from POS interface

• Message number: 768

• Message text: No suitable document found

What causes this issue?

You have probably changed the status of an external document.
For some message types, all components of the IDocs are grouped
together with the same status. If this has happened with the
displayed component, its status can no longer be determined.
If you receive this message in another situation, an internal
error has occurred. In this case, please inform your system
administrator.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

If you initiated a status change, this was correctly carried out.
However, the status that is displayed is no longer
correct.

How to fix this error?

Refresh the display.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WP768 - No suitable document found ?

  Certainly! Here's a detailed explanation of the SAP error message WP768 - No suitable document found:
  
  SAP Error Message: WP768 - No suitable document found
  
  Cause:
  The error WP768 typically occurs in SAP when the system is unable to find a relevant or suitable document for a particular operation. This often happens in the context of workflow processing, document flow, or posting transactions where the system expects a linked or referenced document but cannot locate it.
  Common scenarios include:
  
  Attempting to process a workflow step that requires a related document, but the document does not exist or is not linked properly.
  Trying to display or reference a document in a workflow or transaction, but the document number or type is incorrect or missing.
  The document might have been deleted, archived, or not yet created.
  Incorrect or incomplete configuration in the workflow or document linkage settings.
  
  
  Typical Contexts Where WP768 Occurs:
  
  Workflow tasks related to document approval or processing.
  Document flow navigation in sales, purchasing, or financial documents.
  Custom developments or enhancements where document references are mandatory.
  Batch jobs or background processing that expect certain documents to be present.
  
  
  Solution:
  To resolve the WP768 - No suitable document found error, consider the following steps:
  
  
  Verify Document Existence:
  
  Check if the document number referenced in the workflow or transaction actually exists in the system.
  Use transaction codes like FB03 (Display Document), VA03 (Display Sales Order), or relevant document display transactions to confirm.
  
  
  
  Check Document Linkage:
  
  Ensure that the document is properly linked to the workflow or process step.
  Review the document flow to confirm the relationship between documents.
  
  
  
  Review Workflow Configuration:
  
  If the error occurs in a workflow, check the workflow container and binding to ensure the document ID is correctly passed.
  Use transaction SWI1 or SWIA to analyze the workflow logs and identify missing or incorrect document references.
  
  
  
  Check Authorization:
  
  Sometimes, the document exists but the user or workflow agent lacks authorization to access it, causing the system to behave as if the document is missing.
  Verify user roles and authorizations.
  
  
  
  Debug or Analyze Custom Code:
  
  If custom developments are involved, debug the code to check how document numbers are fetched and passed.
  Ensure that the logic correctly handles cases where documents might not exist.
  
  
  
  Recreate or Restore Document:
  
  If the document was deleted or archived, consider restoring it if possible.
  Alternatively, recreate the document if business processes allow.
  
  
  
  Check for System or Data Inconsistencies:
  
  Run consistency checks or database validations if you suspect data corruption.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1 - Work Item Selection (to check workflow logs)
  SWIA - Work Item Administration
  FB03 - Display Financial Document
  VA03 - Display Sales Order
  ME23N - Display Purchase Order
  
  
  
  SAP Notes:
  
  Check SAP Service Marketplace or SAP ONE Support Launchpad for notes related to WP768 or document linkage issues.
  
  
  
  SAP Forums and Community:
  
  SAP Community Network (SCN) discussions often provide insights and user experiences related to WP768.
  
  
  
  Related Messages:
  
  WP767 - Document not found
  WP769 - Document type not valid
  
  
  
  
  Summary:
  WP768 - No suitable document found means the system cannot find the document required for the current operation, often due to missing, deleted, or improperly linked documents. The solution involves verifying document existence, checking workflow and linkage configurations, ensuring proper authorizations, and debugging any custom code involved.
  
  If you provide the exact transaction or process where this error occurs, I can help with more specific troubleshooting steps!