How To Fix WP103 - EAN sold & is unknown to system

SAP Error Message - Details

• Message type: E = Error

• Message class: WP - Messages from POS interface

• Message number: 103

• Message text: EAN sold & is unknown to system

What causes this issue?

A material was sold at the POS system that has an EAN unknown to the
system.

System Response

The sales volume for this material was unable to be updated.

How to fix this error?

Using <DS:TRAN.MM02>material maintenance</>, assign EAN &V1& to the
correct material. If the material has not yet been entered in the
system, create this in <DS:TRAN.MM01>material maintenance</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WP103 - EAN sold & is unknown to system ?

  The SAP error message WP103 "EAN sold & is unknown to system" typically occurs when the system cannot find the European Article Number (EAN) for a product that is being processed in a sales transaction. This can happen in various scenarios, such as during sales order creation, delivery, or invoicing.
  Cause:
  
  Missing EAN: The EAN for the product is not maintained in the system.
  Incorrect Material Master Data: The material master record may not have the EAN field populated.
  Data Inconsistency: There may be inconsistencies in the data, such as the EAN being deleted or not properly linked to the material.
  Incorrect Sales Organization: The EAN might be maintained for a different sales organization or distribution channel.
  
  Solution:
  
  
  Maintain EAN in Material Master:
  
  Go to the Material Master (Transaction Code: MM02).
  Enter the material number and select the appropriate views (usually Basic Data or Sales).
  Ensure that the EAN is correctly entered in the relevant field.
  
  
  
  Check EAN Configuration:
  
  Ensure that the EAN is correctly configured in the system. This can be done by checking the EAN settings in the relevant configuration settings (Transaction Code: SPRO).
  Navigate to Logistics > General > Material Master > Basic Settings > Define EANs.
  
  
  
  Verify Sales Organization:
  
  Check if the EAN is maintained for the specific sales organization and distribution channel you are working with.
  If necessary, maintain the EAN for the correct sales organization.
  
  
  
  Data Consistency Check:
  
  Run a consistency check on the material master data to identify any discrepancies.
  Use transaction codes like MM03 to view the material data and ensure everything is in order.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult SAP documentation or reach out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  EAN (European Article Number): A unique identifier for products, often used in retail and logistics.
  Material Master: A central repository of information related to materials in SAP, which includes various data such as descriptions, units of measure, and EANs.
  Transaction Codes: Familiarize yourself with relevant transaction codes like MM02 (Change Material), MM03 (Display Material), and SPRO (Customizing).
  
  By following these steps, you should be able to resolve the WP103 error and ensure that the EAN is correctly recognized by the SAP system.