How To Fix WO590 - No agents found for this task -> long text

SAP Error Message - Details

• Message type: E = Error

• Message class: WO - WF: Messages for Workflow Wizards

• Message number: 590

• Message text: No agents found for this task -> long text

What causes this issue?

The system could not establish any agents for the task underlying this
work item.
The key of the task is: &V1&
The key of the work item is: &V2&

System Response

The system cannot assign work item &V2& to any agents - the work item
does not appear in anyone's Business Workplace.

How to fix this error?

Assign <DS:GLOS.3526B11BAFAB52B9E10000009B38F974>possible agents</> to
task &V1& or declare the task as a general task.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WO590 - No agents found for this task -> long text ?

  The SAP error message WO590 ("No agents found for this task") typically occurs in the context of workflow processing within SAP systems. This error indicates that the system could not find any agents (users or groups) assigned to execute a particular workflow task. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  No Assigned Agents: The workflow task does not have any agents assigned to it. This can happen if the task is not properly configured or if the agents have been removed or are inactive.
  Incorrect Workflow Configuration: The workflow may not be set up correctly, leading to the absence of agents.
  User Status: The users who are supposed to act as agents may be inactive or have their user status set in a way that prevents them from receiving tasks.
  Authorization Issues: The users may not have the necessary authorizations to be assigned as agents for the workflow task.
  Organizational Structure Changes: Changes in the organizational structure (like department changes) may lead to the unavailability of agents.
  
  Solutions:
  
  
  Check Agent Assignment:
  
  Go to the workflow definition and check the agent assignment for the specific task. Ensure that there are valid agents assigned.
  Use transaction code SWDD (Workflow Builder) to review and modify the workflow definition.
  
  
  
  Review User Status:
  
  Check the status of the users who are supposed to be agents. Ensure they are active and have the correct roles assigned.
  Use transaction code SU01 to check user details.
  
  
  
  Verify Authorizations:
  
  Ensure that the users have the necessary authorizations to participate in the workflow. This may involve checking roles and profiles assigned to the users.
  
  
  
  Test Workflow:
  
  Use transaction code SWI1 (Work Item Selection) to check if there are any work items that are not being processed and analyze their details.
  
  
  
  Adjust Organizational Structure:
  
  If there have been recent changes in the organizational structure, ensure that the workflow is updated to reflect these changes.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the workflow to identify where the agent assignment is failing.
  
  
  
  Related Information:
  
  Workflow Monitoring: Use transaction code SWI1 or SWI2_FREQ to monitor workflow instances and identify any issues.
  SAP Notes: Check SAP Notes for any known issues or patches related to the specific version of SAP you are using.
  Documentation: Refer to SAP Help documentation for detailed information on workflow configuration and agent assignment.
  
  By following these steps, you should be able to identify the cause of the WO590 error and implement a solution to resolve it. If the problem persists, consider reaching out to your SAP support team for further assistance.