How To Fix WN202 - Customer does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WN - Plant master data maintenance (integrated)

• Message number: 202

• Message text: Customer does not exist

What causes this issue?

The system could not find a master record for the customer entered.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WN202 - Customer does not exist ?

  The SAP error message WN202, which states "Customer does not exist," typically occurs when a transaction or process is attempting to reference a customer that is not found in the system. This can happen in various contexts, such as during sales order processing, billing, or customer master data maintenance.
  Causes of WN202 Error
  
  
  Customer Master Data Not Created: The customer may not have been created in the system. This can happen if the customer is new and has not yet been entered into the SAP system.
  
  
  Incorrect Customer Number: The customer number being referenced may be incorrect or mistyped. This can occur if the user is manually entering the customer number.
  
  
  Customer Data Not Active: The customer record may exist but could be inactive or blocked. This can happen if the customer has been marked as inactive for business reasons.
  
  
  Data Synchronization Issues: If the SAP system is integrated with other systems (like CRM or external databases), there may be synchronization issues leading to the customer not being recognized.
  
  
  Company Code or Sales Area Issues: The customer may exist, but not in the specific company code or sales area being referenced in the transaction.
  
  
  Solutions to WN202 Error
  
  
  Check Customer Master Data:
  
  Use transaction code XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to verify if the customer exists in the system.
  If the customer does not exist, create a new customer using transaction code XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  
  
  
  Verify Customer Number:
  
  Double-check the customer number being entered to ensure it is correct. Look for any typographical errors.
  
  
  
  Check Customer Status:
  
  If the customer exists, check if the customer is active. You can do this in the customer master data screen. If the customer is inactive, you may need to reactivate it.
  
  
  
  Review Company Code and Sales Area:
  
  Ensure that the customer is assigned to the correct company code and sales area. If not, you may need to create or modify the customer data accordingly.
  
  
  
  Data Synchronization:
  
  If the system is integrated with other applications, check for any synchronization issues. Ensure that the customer data is consistent across all systems.
  
  
  
  Consult with IT Support:
  
  If the issue persists, it may be beneficial to consult with your IT support team or SAP Basis team to investigate any underlying issues with the database or system configuration.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  XD01, XD02, XD03: Create, Change, and Display Customer Master Data.
  VD01, VD02, VD03: Create, Change, and Display Customer Master Data for Sales Area.
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data management.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on customer master data management and error handling.
  
  
  By following these steps, you should be able to identify the cause of the WN202 error and implement the appropriate solution.