How To Fix WL755 - Attachments cannot be deleted for work items in status "&"

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 755

• Message text: Attachments cannot be deleted for work items in status "&"

What causes this issue?

The <DS:GLOS.work_item>work item</> has a processing status in which
the selected function cannot be carried out.
The current status is <ZH>&V1&</>.
It is not possible to delete the attachments of the work item in this
status.
The <LS>delete attachments</> function is only possible in the
following processing statuses:
<ZH>Reserved</>
<ZH>In process</>
<ZH>Executed</>
<ZH>Error</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL755 - Attachments cannot be deleted for work items in status "&" ?

  The SAP error message WL755 indicates that attachments cannot be deleted for work items that are in a specific status, represented by the placeholder "&". This error typically occurs in the context of SAP Workflow, where work items may have certain restrictions based on their status.
  Cause:
  The error occurs because the work item is in a status that does not allow for the deletion of attachments. Common statuses that might trigger this error include:
  
  In Process: The work item is currently being processed.
  Completed: The work item has been completed, and modifications are restricted.
  Cancelled: The work item has been cancelled, and attachments may not be altered.
  
  Solution:
  To resolve this error, you can consider the following approaches:
  
  
  Check Work Item Status: Determine the current status of the work item. If it is in a status that prohibits deletion of attachments, you will need to change the status or wait until the work item is in a permissible state.
  
  
  Modify Workflow Logic: If you have control over the workflow design, you may want to review the workflow logic to allow for attachment deletion in certain statuses, if that aligns with your business requirements.
  
  
  Use Alternative Methods: If deletion is not possible, consider whether you can replace the attachment or mark it as obsolete instead of deleting it.
  
  
  Consult Documentation: Review SAP documentation or help resources related to workflow management to understand the specific statuses and their implications on attachment management.
  
  
  Contact SAP Support: If you are unable to resolve the issue through the above methods, consider reaching out to SAP support for assistance, especially if this is impacting business processes.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Workflow Configuration: Familiarize yourself with the configuration settings for workflows in your SAP system, as these can impact how attachments are managed.
  User Permissions: Ensure that the user attempting to delete the attachment has the necessary permissions to perform this action, as restrictions may also be based on user roles.
  
  By understanding the cause and applying the appropriate solutions, you should be able to address the WL755 error effectively.