How To Fix WL410 - Workflow '&' step number &: work item could not be created

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 410

• Message text: Workflow '&' step number &: work item could not be created

What causes this issue?

The workflow manager could not create a work item for the specified
step. The exact reason for the error can be found in the workflow log.

System Response

The workflow was set to an <ZH>error</> status and the responsible
workflow system administrator informed. The results of the work items
executed up to this point are not lost.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX
If you have the appropriate authorization, you can also correct the
error yourself. To do this, refer to the further error messages.
Then continue the workflow.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL410 - Workflow '&' step number &: work item could not be created ?

  The SAP error message WL410 indicates that a workflow step could not create a work item. This can occur for various reasons, and understanding the cause is essential for troubleshooting and resolving the issue. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing or Incorrect Workflow Configuration: The workflow may not be properly configured, or the necessary steps may not be defined correctly.
  Authorization Issues: The user or system may lack the necessary authorizations to create a work item.
  System Errors: There may be underlying system issues, such as database problems or system performance issues.
  Incorrect Task Assignment: The task associated with the workflow step may not be correctly assigned to a user or group.
  Missing Workflow Template: The workflow template that is supposed to be used may not exist or may be inactive.
  Technical Errors: There could be technical errors in the workflow definition or in the underlying ABAP code.
  
  Solutions:
  
  
  Check Workflow Configuration:
  
  Review the workflow definition in transaction SWDD (Workflow Builder) to ensure that all steps are correctly defined and activated.
  Ensure that the workflow template is active and correctly configured.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations using transaction SU53 or SUIM to ensure they have the necessary permissions to execute the workflow.
  
  
  
  Analyze System Logs:
  
  Use transaction SLG1 to check the application logs for any related error messages that could provide more context on the issue.
  
  
  
  Check Task Assignment:
  
  Verify that the task associated with the workflow step is correctly assigned to the appropriate user or user group.
  
  
  
  Test Workflow:
  
  Use transaction SWI1 (Work Item Selection) to check if there are any existing work items that are stuck or not processed correctly.
  
  
  
  Debugging:
  
  If you have access to development tools, you can debug the workflow to identify where the error occurs. Use transaction SWI2_DIAG to analyze the workflow instance.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to the WL410 error.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SWI2_DIAG: Workflow Diagnosis
  SLG1: Application Log
  SU53: Authorization Check
  SUIM: User Information System
  
  
  
  SAP Documentation: Refer to the official SAP documentation for workflows for more detailed information on configuration and troubleshooting.
  
  
  SAP Community: Engage with the SAP Community forums to see if others have encountered similar issues and what solutions they found effective.
  
  
  By following these steps, you should be able to identify the cause of the WL410 error and implement a solution to resolve it.