How To Fix WL231 - No "excluded agents" are defined for this task

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 231

• Message text: No "excluded agents" are defined for this task

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL231 - No "excluded agents" are defined for this task ?

  The SAP error message WL231 ("No 'excluded agents' are defined for this task") typically occurs in the context of workflow management within SAP systems. This error indicates that a workflow task is trying to execute without any agents being excluded from the task, which can lead to issues in determining who should be assigned the task.
  Cause:
  
  Workflow Configuration: The workflow task may not have been configured correctly. Specifically, the "excluded agents" field may be empty when it should contain specific agents or roles that should not be assigned the task.
  Task Definition: The task definition might be missing necessary parameters or settings that define how agents are selected or excluded.
  Agent Assignment Logic: The logic used to determine the agents for the task may not be functioning as expected, leading to a situation where no agents are available for assignment.
  
  Solution:
  
  
  Check Workflow Configuration:
  
  Go to the workflow definition in the SAP system and check the configuration of the task that is generating the error.
  Ensure that the "excluded agents" field is populated correctly. If you want to exclude certain agents, make sure they are defined in this field.
  
  
  
  Review Task Definition:
  
  Open the task definition in the SAP Business Workflow (SWDD) transaction.
  Verify that all necessary parameters are set correctly, including agent assignment and exclusion criteria.
  
  
  
  Agent Assignment:
  
  Check the agent assignment logic for the workflow task. Ensure that the logic is correctly identifying the agents who should be assigned to the task.
  If necessary, modify the agent assignment logic to ensure that it can handle cases where agents need to be excluded.
  
  
  
  Testing:
  
  After making changes, test the workflow to ensure that the error no longer occurs and that tasks are being assigned correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on configuring workflows and handling agent assignments.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SWDD (Workflow Builder) to modify workflows and SWI1 (Work Item Selection) to monitor work items.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error.
  Workflow Logs: Review workflow logs for additional context on why the error is occurring, which can provide insights into the specific configuration or logic that needs to be adjusted.
  
  By following these steps, you should be able to resolve the WL231 error and ensure that your workflow tasks are functioning as intended.