How To Fix WL064 - Error when evaluating user attributes

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 064

• Message text: Error when evaluating user attributes

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL064 - Error when evaluating user attributes ?

  The SAP error message WL064, which states "Error when evaluating user attributes," typically occurs in the context of SAP Business Workflow or SAP Business Process Management (BPM). This error indicates that there is an issue with the evaluation of user attributes, which are often used in workflow tasks to determine the appropriate users or roles for task assignments.
  Causes of WL064 Error
  
  
  Missing User Attributes: The user attributes required for the workflow are not defined or are missing for the user in question.
  
  
  Incorrect Configuration: There may be incorrect settings in the workflow configuration or in the user profile that prevent the system from evaluating the attributes correctly.
  
  
  Authorization Issues: The user executing the workflow may not have the necessary authorizations to access the user attributes.
  
  
  Data Consistency Issues: There may be inconsistencies in the user master data or organizational structure that affect the evaluation of user attributes.
  
  
  Technical Errors: There could be underlying technical issues, such as problems with the database or the workflow engine itself.
  
  
  Solutions to WL064 Error
  
  
  Check User Attributes: Verify that the user attributes required for the workflow are correctly defined in the user master data. You can do this by checking the user profile in transaction SU01.
  
  
  Review Workflow Configuration: Ensure that the workflow is configured correctly. Check the workflow definition and the binding of user attributes to the workflow tasks.
  
  
  Authorization Check: Make sure that the user has the necessary authorizations to access the required user attributes. You can use transaction SU53 to analyze authorization issues.
  
  
  Consistency Check: Perform a consistency check on the user master data and organizational structure. Ensure that all relevant data is correctly maintained.
  
  
  Debugging: If the issue persists, consider debugging the workflow to identify where the evaluation is failing. You can use transaction SWI1 to analyze workflow instances and see where the error occurs.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2_FREQ (Work Item Selection with Frequency), and SU01 (User Maintenance) for troubleshooting.
  
  
  Workflow Documentation: Review SAP documentation related to workflows and user attributes to understand how they are evaluated and configured.
  
  
  User Exits and BAdIs: If custom logic is involved, check for any user exits or Business Add-Ins (BAdIs) that may affect the evaluation of user attributes.
  
  
  By following these steps, you should be able to diagnose and resolve the WL064 error in your SAP environment.