How To Fix WL027 - Error when unscheduling work item rule monitoring

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 027

• Message text: Error when unscheduling work item rule monitoring

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• What is the cause and solution for SAP error message WL027 - Error when unscheduling work item rule monitoring ?

  SAP Error Message:
  
  WL027 - Error when unscheduling work item rule monitoring
  
  Cause:
  The error WL027 typically occurs when there is an issue while trying to unschedule (delete or deactivate) the background job or monitoring task related to work item rule monitoring in SAP Workflow. This can happen due to one or more of the following reasons:
  
  The scheduled job for work item rule monitoring does not exist or has already been deleted.
  Insufficient authorizations to unschedule or modify the job.
  Inconsistencies or corruption in the job scheduling system (SM37/SM36).
  The system is unable to communicate with the job scheduler or the job is locked.
  Technical issues such as database locks or system performance problems.
  
  
  Solution:
  To resolve the WL027 error, follow these steps:
  
  
  Check Scheduled Jobs:
  
  Go to transaction SM37 (Job Monitoring).
  Search for the job related to work item rule monitoring (usually named something like SAP_WI_RULE_MONITOR or similar).
  Verify if the job exists and its status.
  
  
  
  Delete or Unschedule the Job Manually:
  
  If the job exists and you want to unschedule it, delete it manually via SM37.
  If the job does not exist, the system might be trying to unschedule a non-existent job, which causes the error.
  
  
  
  Check Authorizations:
  
  Ensure the user performing the unscheduling has the necessary authorizations for job scheduling and workflow administration.
  Relevant authorization objects include S_BTCH_JOB and S_WF_MON.
  
  
  
  Check for Locks or System Issues:
  
  Use transaction SM12 to check for any locks on job or workflow tables.
  Resolve any locks if found.
  Check system logs (SM21) and short dumps (ST22) for related errors.
  
  
  
  Recreate the Monitoring Job:
  
  If the job is missing or corrupted, recreate the work item rule monitoring job.
  This can be done via transaction SWI1 or workflow customizing.
  Alternatively, use the standard report or program that schedules the monitoring job.
  
  
  
  SAP Notes and Support:
  
  Check SAP Notes for any known bugs or patches related to WL027.
  For example, SAP Note 1234567 (example) might provide a fix or workaround.
  If the problem persists, consider raising a support ticket with SAP.
  
  
  
  
  Related Information:
  
  
  Work Item Rule Monitoring:
  
  This is a background process that monitors workflow work items based on certain rules and triggers actions or alerts.
  
  
  Transactions:
  
  SM37: Job Monitoring
  SM36: Job Scheduling
  SM12: Lock Entries
  SWI1: Work Item Selection
  SWI2_FREQ: Workflow Runtime Analysis
  
  
  
  Authorization Objects:
  
  S_BTCH_JOB – Background Job Management
  S_WF_MON – Workflow Monitoring
  
  
  
  Common Reports/Programs:
  
  SAP_WI_RULE_MONITOR (or similar) – The background job/program for work item rule monitoring.
  
  
  
  
  Summary:
  The WL027 error occurs when SAP fails to unschedule the work item rule monitoring job, often due to the job not existing, authorization issues, or system inconsistencies. The solution involves verifying and manually managing the scheduled job, ensuring proper authorizations, checking for system locks, and possibly recreating the monitoring job. Always consult SAP Notes and support if the issue persists.
  
  If you provide your SAP system version or more context, I can help you find more specific instructions or SAP Notes.