How To Fix WI302 - Deadline data for work item could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: WI - BPT Workflow: Messages from Info System

• Message number: 302

• Message text: Deadline data for work item could not be read

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WI302 - Deadline data for work item could not be read ?

  Certainly! Here's a detailed explanation regarding the SAP error message WI302: Deadline data for work item could not be read:
  
  Error Message
  WI302: Deadline data for work item could not be read
  
  Cause
  This error typically occurs in SAP Workflow when the system tries to read or process the deadline data associated with a workflow work item, but the deadline information is missing, inconsistent, or corrupted in the database.
  Common causes include:
  
  The deadline data for the work item was deleted or not properly created.
  Inconsistencies or missing entries in the workflow tables related to deadlines (e.g., SWWWIHEAD, SWWDEADLINE).
  The work item is in an inconsistent state due to incomplete processing or system errors.
  Custom workflow logic or user exits that incorrectly manipulate deadline data.
  Transport or system copy issues where workflow data was not properly migrated.
  
  
  Explanation
  In SAP Workflow, deadlines are used to trigger actions if a work item is not processed within a specified time. The system stores deadline data linked to each work item. When the workflow runtime tries to access this deadline data (for example, to check if a deadline has expired or to display deadline information), it fails if the data is missing or corrupted, resulting in the WI302 error.
  
  Solution / Troubleshooting Steps
  
  
  Check Work Item and Deadline Data Consistency:
  
  Use transaction SWI1 or SWI5 to find the problematic work item.
  Check the deadline data in tables SWWWIHEAD (work item header) and SWWDEADLINE (deadline data).
  If deadline data is missing for the work item, this confirms the cause.
  
  
  
  Delete and Recreate Work Item (if possible):
  
  If the work item is not critical or can be restarted, consider deleting the problematic work item using SWI6 or program RSWIWORKDEL.
  Then, restart the workflow instance or recreate the work item.
  
  
  
  Check for Custom Code or User Exits:
  
  Review any custom workflow logic, user exits, or BAdIs that might manipulate deadlines.
  Ensure they do not delete or corrupt deadline data.
  
  
  
  Use SAP Standard Reports to Check Workflow Consistency:
  
  Run report RSWFWIUPD to update workflow runtime data.
  Run report RSWFRULE to check workflow rules.
  Run report RSWFFIX (if available) to fix inconsistencies.
  
  
  
  Check for SAP Notes:
  
  Search SAP Support Portal for notes related to WI302.
  Sometimes, specific SAP patches or notes address known bugs causing this error.
  
  
  
  System Copy or Transport Issues:
  
  If the error appeared after a system copy or transport, verify that workflow data was correctly migrated.
  Re-import or re-activate workflow definitions if necessary.
  
  
  
  Debugging:
  
  If you have ABAP debugging skills, set a breakpoint in the function module or method that reads deadline data (e.g., SWW_WI_READ_DEADLINE or similar).
  Analyze why the deadline data cannot be read.
  
  
  
  
  Related Information
  
  
  Tables:
  
  SWWWIHEAD – Workflow Work Item Header
  SWWDEADLINE – Workflow Deadline Data
  SWWLOGHIST – Workflow Log History
  
  
  
  Transactions:
  
  SWI1 – Work Item Selection
  SWI5 – Work Item Display
  SWI6 – Work Item Deletion
  SWU3 – Workflow Customizing (Check Workflow Runtime Environment)
  SWDD – Workflow Builder (to check workflow definitions)
  
  
  
  Reports:
  
  RSWFWIUPD – Update Workflow Runtime Data
  RSWFRULE – Check Workflow Rules
  RSWFFIX – Fix Workflow Inconsistencies (use with caution)
  
  
  
  SAP Notes:
  
  Check SAP Notes for your SAP version with keywords "WI302" or "Deadline data for work item could not be read".
  
  
  
  
  Summary
  
  
  
  Aspect
  Description
  
  
  
  
  Cause
  Missing or corrupted deadline data for a workflow work item.
  
  
  Effect
  Workflow runtime cannot read deadline info, causing error WI302.
  
  
  Solution
  Check and fix deadline data, delete/recreate work item, run consistency reports, check custom code, apply SAP Notes.
  
  
  
  
  If you provide the workflow ID or more context, I can help you with more specific instructions.