How To Fix WGDS_PROCESS681 - Processing idles &1 seconds on task &2

SAP Error Message - Details

• Message type: E = Error

• Message class: WGDS_PROCESS - Global data synchronisation

• Message number: 681

• Message text: Processing idles &1 seconds on task &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WGDS_PROCESS681 - Processing idles &1 seconds on task &2 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WGDS_PROCESS681: Processing idles &1 seconds on task &2
  
  Meaning / Cause:
  This message indicates that a workflow task processing has been idle (waiting) for a certain number of seconds (&1) on a specific task (&2). Essentially, the workflow engine detected that the processing of a particular task has been paused or waiting longer than expected.
  Possible causes include:
  
  The workflow task is waiting for an external event or user input.
  The system is experiencing performance issues or resource bottlenecks causing delays.
  Background jobs or workflow agents responsible for processing the task are not running or are stuck.
  Deadlocks or database locks causing the workflow to wait.
  Network or communication delays if the workflow involves remote calls.
  Workflow container or task data inconsistencies causing the task to wait indefinitely.
  
  
  Where it occurs:
  
  This message is typically logged in the SAP Workflow logs (transaction SWI1, SWI2_FREQ, or SWI6).
  It can appear in system logs (transaction SM21) or developer traces if workflow processing is monitored.
  It may also appear in the application log or workflow runtime traces.
  
  
  Solution / Troubleshooting Steps:
  
  
  Check Workflow Runtime and Task Status:
  
  Use transaction SWI1 or SWI2_FREQ to check the status of the workflow and the specific task.
  Identify if the task is waiting for user input or an event.
  
  
  
  Verify Workflow Agents:
  
  Ensure that the responsible agents (users or organizational units) are available and active.
  Check if the agents have received the work item and if they have acted on it.
  
  
  
  Check Workflow Background Jobs:
  
  Verify that the workflow background jobs (e.g., SAP_WAPI_VC_START, SAP_WAPI_EVENT_START) are running properly in SM37.
  Restart the jobs if necessary.
  
  
  
  Check for Locks or Deadlocks:
  
  Use transaction SM12 to check for locked entries that might block the workflow.
  Analyze system logs (SM21) for deadlocks or database issues.
  
  
  
  Check System Performance:
  
  Monitor system performance (CPU, memory, database response times).
  If the system is overloaded, consider load balancing or increasing resources.
  
  
  
  Review Workflow Design:
  
  Check if the workflow design expects external input or events that are not arriving.
  Verify event linkage and container data consistency.
  
  
  
  Check for SAP Notes:
  
  Search SAP Support Portal for notes related to WGDS_PROCESS681 or workflow idle processing.
  Apply any relevant patches or corrections.
  
  
  
  
  Additional Information:
  
  The message is informational and indicates a wait state rather than an error that stops processing.
  Long idle times may affect workflow throughput and user experience.
  Monitoring workflow runtime and timely processing of tasks is essential for smooth workflow operation.
  If the idle time is expected (e.g., waiting for user approval), this message can be ignored.
  If unexpected, it indicates a bottleneck or issue that needs investigation.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Message ID
  WGDS_PROCESS681
  
  
  Description
  Processing idles &1 seconds on task &2
  
  
  Cause
  Workflow task is waiting/idle longer than expected due to user wait, system delays, locks, or missing events
  
  
  Solution
  Check workflow status, agents, background jobs, locks, system performance, and workflow design
  
  
  Transactions
  SWI1, SWI2_FREQ, SWI6, SM12, SM21, SM37
  
  
  
  
  If you provide more context (e.g., workflow type, system version), I can help you with more specific guidance or SAP Notes references.