How To Fix WGDS_PROCESS402 - Unable to lock the Price Catalogues

SAP Error Message - Details

• Message type: E = Error

• Message class: WGDS_PROCESS - Global data synchronisation

• Message number: 402

• Message text: Unable to lock the Price Catalogues

Self-Explanatory Message

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• What is the cause and solution for SAP error message WGDS_PROCESS402 - Unable to lock the Price Catalogues ?

  SAP Error Message:
  
  WGDS_PROCESS402 - Unable to lock the Price Catalogues
  
  Cause:
  This error occurs when the system tries to lock the Price Catalogues (used in SAP Variant Configuration or Pricing processes) but fails because the catalogues are already locked by another user or process. Locking is necessary to ensure data consistency during updates or changes. The failure to obtain the lock typically means:
  
  Another user or background job currently holds the lock on the Price Catalogue.
  A previous process did not release the lock properly (e.g., due to an abnormal termination).
  System or database locking issues.
  
  
  Explanation:
  In SAP, Price Catalogues are used in variant configuration and pricing scenarios to store condition records or pricing data. When a user or process wants to update or process these catalogues, the system locks them to prevent concurrent changes that could lead to inconsistent data.
  The message WGDS_PROCESS402 indicates that the system attempted to lock the Price Catalogue but was unable to do so because it is already locked.
  
  Solution:
  
  
  Check for Active Locks:
  
  Use transaction SM12 (Lock Entries) to check if there are existing locks on the Price Catalogue objects.
  Look for lock entries related to the Price Catalogue or the relevant object (e.g., object V_KONH or similar).
  Identify the user or process holding the lock.
  
  
  
  Release Locks if Appropriate:
  
  If the lock is held by a user or process that is no longer active or the lock is stale, you can delete the lock entry in SM12.
  Be cautious when deleting locks to avoid data inconsistencies.
  
  
  
  Wait and Retry:
  
  If the lock is held by an active user or process, wait until the process finishes and releases the lock.
  Retry the operation after some time.
  
  
  
  Check Background Jobs:
  
  Sometimes background jobs or batch processes hold locks for extended periods.
  Use transaction SM37 to check running jobs that might be locking the Price Catalogue.
  Coordinate with the job owner or reschedule jobs if necessary.
  
  
  
  System/Database Issues:
  
  If locks are not released properly due to system crashes or database issues, a system restart or database recovery might be needed.
  Consult your Basis team if you suspect system-level problems.
  
  
  
  SAP Notes and Support:
  
  Check SAP Notes for any known bugs or patches related to this error.
  Example SAP Note: Search for "WGDS_PROCESS402" or "Unable to lock Price Catalogues" in the SAP Support Portal.
  
  
  
  
  Related Information:
  
  Transaction SM12: To monitor and manage lock entries.
  Transaction SM37: To monitor background jobs.
  Price Catalogues: Used in SAP Variant Configuration (VC) and Pricing (Condition Technique).
  Lock Objects: SAP uses lock objects to synchronize access to data. Understanding which lock object is involved helps in troubleshooting.
  SAP Variant Configuration: Price Catalogues are often used in pricing scenarios for configurable products.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Price Catalogue is already locked by another user/process or lock not released properly.
  
  
  Solution
  Check and release locks in SM12, wait for active processes to finish, check background jobs, consult Basis if needed.
  
  
  Related Info
  Use SM12, SM37; understand locking mechanism; check SAP Notes for patches or known issues.
  
  
  
  
  If the problem persists after these steps, consider raising a support ticket with SAP, providing details of the lock entries and system logs.