How To Fix WG120 - Return not possible for document type &

SAP Error Message - Details

• Message type: E = Error

• Message class: WG - Messages for store order and investment buy

• Message number: 120

• Message text: Return not possible for document type &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WG120 - Return not possible for document type & ?

  SAP Error Message:
  
  WG120 - Return not possible for document type &
  
  Cause:
  This error occurs when you attempt to process a return delivery or return goods movement for a sales document that has a document type which does not allow returns. In SAP SD (Sales and Distribution), certain sales document types are configured to disallow returns, and if you try to create a return delivery referencing such a document, the system throws this error.
  
  Explanation:
  
  Each sales document type in SAP has specific settings that control whether returns are allowed.
  The system checks the document type of the original sales document when you try to create a return delivery.
  If the document type is configured to disallow returns, the system prevents the return process and issues the WG120 message.
  
  
  Solution:
  
  
  Check the Document Type Settings:
  
  Go to transaction VOV8 (Define Sales Document Types).
  Select the document type mentioned in the error message.
  Check the field "Returns Allowed" or similar setting (this might be under the "Control" tab or "Returns" tab depending on SAP version).
  If returns are not allowed and you want to allow returns for this document type, change the setting to allow returns.
  
  
  
  Use a Different Document Type:
  
  If the business process requires returns but the current document type does not allow it, consider using a different sales document type that permits returns.
  
  
  
  Check Business Process:
  
  Confirm with business whether returns should be allowed for this document type.
  Sometimes, returns are intentionally blocked for certain document types (e.g., quotations, inquiries, or special order types).
  
  
  
  Technical Check:
  
  If the document type is correct and should allow returns, check if any user-exits or custom enhancements are blocking returns.
  Review the return delivery creation process and debug if necessary.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  VOV8 - Maintain Sales Document Types
  VL01N - Create Outbound Delivery (for returns)
  VA03 - Display Sales Order (to check document type)
  
  
  
  SAP Notes:
  
  Check SAP Notes related to WG120 for any known issues or patches.
  
  
  
  Configuration Path:
  
  IMG ? Sales and Distribution ? Sales ? Sales Documents ? Sales Document Header ? Define Sales Document Types
  
  
  
  
  Summary:
  
  Cause: Return delivery creation attempted for a sales document type that does not allow returns.
  Solution: Enable returns for the document type in VOV8 or use a document type that allows returns.
  Check: Business process requirements and custom code if applicable.
  
  
  If you need further assistance, please provide the document type code or the transaction where the error occurs.